CUSTOMER CARE CONSULTANT – GETWORTH

December 2, 2025 admin Uncategorized 0

Motus Corporation
Cape Town, Western Cape | Permanent
Posted: 02 December 2025 | Closing Date: 08 December 2025

ABOUT THE COMPANY

Getworth, part of Motus Corporation, is a pioneering automotive business that blends advanced technology, artificial intelligence, financial expertise and deep automotive insight to transform the vehicle buying and selling experience. As a first-of-its-kind organisation, the company builds innovative, patented products that simplify complex processes for customers and bring unprecedented levels of transparency and fairness to the automotive market.

The Getworth culture is defined by continuous innovation, disciplined execution and a commitment to delivering exceptional customer experiences. The team values integrity, honesty, rational decision-making and a solution-oriented mindset. The environment is fast-paced, stimulating and ideal for individuals who thrive in dynamic settings where change is constant and growth opportunities are abundant.

Employees work collaboratively within a professional but relaxed culture, where concepts are debated robustly, but always respectfully. If you are self-disciplined, adaptable and eager to contribute to a growing and ambitious business, Getworth offers significant potential for career development.

WHY JOIN GETWORTH

Working at Getworth means joining a modern, forward-thinking organisation with:

  • A dynamic team environment.

  • A professional yet modern and relaxed office culture.

  • Continuous innovation and exposure to new tools, systems and processes.

  • High-growth opportunities within a rapidly expanding business.

  • Business performance-based incentive structures.

  • A workplace that values disciplined thinking, fairness, rationality and customer-centricity.

This is an ideal opportunity for a customer-focused individual seeking a challenging and rewarding role within the automotive and tech-enabled retail sector.

ABOUT THE ROLE

The company is seeking a proactive and diligent Customer Care Consultant to join the Acquisitions team. This is a high-impact, fast-paced role that requires disciplined workflow management and the ability to nurture and convert acquisition leads into qualified prospects.

The role involves communication via multiple channels, including phone calls, email, WhatsApp and SMS. As a core member of the Acquisitions department, you will support customer engagement activities, help streamline internal processes, and participate in special projects as required. Success in this role requires resilience, strong organisational skills, excellent communication abilities and a consistent focus on delivering top-tier customer service.

KEY RESPONSIBILITIES

Customer Engagement & Lead Conversion

  • Follow structured workflow procedures accurately and consistently.

  • Engage with customers professionally across phone, email, WhatsApp and SMS.

  • Filter acquisition leads effectively to identify genuine prospects.

  • Convert prospective customers by building trust and clearly articulating the Getworth value proposition.

  • Retain existing customers through high-quality communication and relationship management.

Customer Experience Delivery

  • Deliver an “11-star” customer experience through convenience, professionalism and transparent communication.

  • Educate customers throughout the process to ensure confidence and clarity.

  • Handle objections calmly, logically and professionally.

  • Demonstrate empathy, patience and strong problem-solving skills.

Operational & Workflow Support

  • Provide general support to other areas within the Acquisitions department as needed.

  • Adapt quickly to new systems, changes and information.

  • Operate efficiently under pressure during peak activity periods.

  • Continuously evaluate existing processes and suggest improvements to enhance efficiency.

  • Uphold professional standards and maintain cost-effective operational habits.

  • Make well-reasoned decisions when information is limited and know when to seek guidance.

MINIMUM REQUIREMENTS

  • Minimum 2 years’ experience in a customer service role, including telephonic communication.

  • Valid driver’s licence.

  • No criminal record.

  • Strong verbal and written communication skills (English and Afrikaans essential).

  • Third language advantageous.

  • Proficiency with modern digital tools, CRMs and communication platforms.

  • Strong customer service capability.

  • Ability to solve problems effectively.

  • Ability to work collaboratively within a team environment.

  • Target-driven mindset with resilience under pressure.

  • Knowledge of vehicles is beneficial but not required.

KEY CHARACTER TRAITS

  • Strong relationship-building capability.

  • Excellent multitasking and organisational skills.

  • High attention to detail and consistency.

  • Trustworthy, responsible and self-driven.

  • Ability to work independently without micromanagement.

  • Resilient and goal-focused.

  • Professional communication and objection-handling skills.

  • Strong sense of accountability and commitment.

HOW TO APPLY

Qualified candidates are invited to apply directly via the Motus/Getworth careers portal before the closing date. Only shortlisted applicants will be contacted. If no communication is received within two weeks of submission, please consider the application unsuccessful.

👉 Apply here 

RELATED JOBS YOU MAY FIND HELPFUL

(SEO internal links as requested)

Be the first to comment

Leave a Reply

Your email address will not be published.


*