Technical Assistant – West Coast
📍 Location: West Coast Peninsula, Western Cape
📅 Closing Date: 18 March 2025
📌 Job Type: Permanent
🔹 Company: Fidelity Services Group – ADT
🔹 Industry: Security & Investigations
🔹 Job Function: Technical Support
🔹 Experience Level: Entry Level
Job Summary:
Fidelity ADT is looking for a Technical Assistant to support technicians in the installation and maintenance of security systems. The role involves assisting with alarm and security equipment installations, handling cables, mounting devices, and ensuring the job is completed according to Fidelity ADT standards.
Minimum Qualifications & Experience:
✔ Minimum Grade 10 or equivalent qualification
✔ At least 2 years’ experience as a Wireman
✔ Basic electrical/electronic knowledge (advantageous)
✔ PSIRA Grade E registration (advantageous)
✔ Knowledge of programming
✔ Ability to work under pressure with strong attention to detail
Key Responsibilities:
1. Technical Support & Installations
- Assist technicians in installing alarm and security systems.
- Help remove old security equipment from client premises.
- Run new cables, apply glue, drill holes, and mount detectors, panels, contacts, lights, etc.
- Ensure sufficient cabling and tools for installations.
- Assist technicians with user functions and handover processes.
2. Maintenance & Quality Standards
- Ensure all work meets ADT security installation standards.
- Inform technicians about equipment shortfalls or limitations.
- Ensure vehicles and sites are cleaned after installations.
3. Client & Team Collaboration
- Work with installation and service staff, CAD team, call center, and technical trainers.
- Liaise with suppliers and sub-contractors.
Key Competencies:
✔ Time Management & Planning
✔ Customer Focus & Service Orientation
✔ Technical & Functional Skills
✔ Problem-Solving Abilities
✔ Interpersonal & Communication Skills
✔ Action-Oriented & Proactive Approach
Why Join Fidelity ADT?
✔ Be part of South Africa’s leading security solutions provider.
✔ Gain valuable experience in electronic security systems.
✔ Work with cutting-edge security technology.
✔ Opportunity for growth & skills development.
📢 How to Apply:
Submit your application before 18 March 2025.
⚠ Important Notice:
If you do not receive feedback within 10 working days from the closing date, consider your application unsuccessful.
📌 Fidelity Services Group is committed to fair employment practices and transformation policies, encouraging applications from Historically Disadvantaged Candidates and Black Female Candidates.
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