Operations Manager – Fidelity Services Group (Robertville, Johannesburg)
Permanent | Security & Investigations | Mid–Senior Level
Position Overview
Fidelity Services Group, South Africa’s leading integrated security solutions provider, is seeking two experienced Operations Managers for its Robertville Branch in Roodepoort, Gauteng. This permanent role is ideal for dynamic leaders who can oversee site-specific security operations, ensure service level agreement (SLA) compliance, and maintain exceptional client relationships.
Key Responsibilities
As an Operations Manager, you will take full ownership of operational efficiency and client satisfaction across multiple security sites. Core duties include:
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Client Relations & SLA Compliance
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Maintain strong, professional relationships with clients regarding security services delivered.
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Provide daily feedback to both Fidelity management and clients to ensure alignment with contractual obligations.
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Operational Oversight
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Ensure the timeous posting of Security Officers for both day and night shifts, guaranteeing full site coverage.
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Audit access registers daily, generate exception reports, and continually assess premises for potential security risks.
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Reporting & Investigations
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Compile, distribute, and communicate daily, weekly, and monthly operational reports.
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Oversee and document incident, accident, and investigation reports, including obtaining statements from all involved parties.
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Staff Management
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Lead, mentor, and discipline team members in accordance with labour regulations.
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Represent the company at CCMA and Labour Court proceedings when required.
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Continuous Improvement
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Evaluate service levels and recommend proactive improvements to enhance security measures and deter criminal activity.
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Minimum Qualifications & Requirements
Candidates must meet these essential criteria:
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Education: Grade 12 (Matric) or equivalent qualification.
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PSIRA Accreditation: Valid Grade A or B registration and up-to-date certification.
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Experience: Minimum 2–5 years of site supervisory or management experience within the security industry.
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Leadership: Proven staff management experience is essential.
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Technical Skills: Computer literacy and strong administrative ability.
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Licensing: Valid driver’s license with own reliable transport.
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Integrity: No criminal record or pending cases; clear background checks required.
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Fitness: Physically fit and in good health to manage demanding site operations.
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Location: Must reside in the greater Johannesburg area or be willing to relocate at own cost.
Core Competencies
Successful applicants will demonstrate:
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Excellent verbal and written communication skills.
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Strong planning, organisational, and administrative abilities.
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Effective interpersonal and client liaison skills.
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Competence in investigation techniques and report writing.
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Capacity to work under pressure, independently, and during extended or flexible hours.
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High-level analytical and critical thinking for operational problem-solving.
Why Join Fidelity Services Group?
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Market Leader: Work for one of Africa’s most respected security providers with nationwide operations.
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Career Growth: Fidelity invests in ongoing training and professional development.
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Inclusive Culture: Preference is given to Historically Disadvantaged and Black Female Candidates in line with the company’s transformation policy, while selection is always based on merit.
Application Information
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Closing Date: 26 September 2025
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Applicants not contacted within 10 working days after the closing date should consider their application unsuccessful.
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Fidelity Services Group reserves the right not to fill these positions.
Internal Links to Explore
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Fidelity Services Group Careers – Discover other management and security opportunities.
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Fidelity Training Programmes – Learn about professional development and PSIRA accreditation.
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Company Overview – Understand Fidelity’s integrated security solutions and client base.
Advance Your Leadership Career in Security
This Operations Manager role offers a challenging yet rewarding opportunity to lead security operations in a fast-paced environment. If you meet the above requirements and have a passion for operational excellence and client service, apply before 26 September 2025 to join the industry leader in security and investigations.
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