E-COMMERCE ORDER FULFILLMENT CLERK

January 7, 2026 admin brights hardware 0

Brights Hardware

Blackheath, Western Cape

Permanent

Posted: 07 January 2026 — Closing Date: 14 January 2026

Are you a tech-savvy, highly organized individual with a passion for digital retail? Brights Hardware is looking for an E-Commerce Order Fulfillment Clerk (Customer Experience Administrator) to join our high-volume Blackheath Distribution Centre. As the digital landscape of hardware retail expands, we need a “brand custodian” who can manage the complexities of Omni-Channel fulfillment while ensuring that our online customers receive the same legendary service found in our physical stores.

Job Overview

  • Business Unit: Blackheath Distribution Centre (Western Cape)

  • Experience Level: Entry Level (1 Year minimum)

  • Industry: Retail / eCommerce / Logistics

  • Functional Area: Customer Service & Digital Sales

Purpose of the Role

The primary goal of this role is to ensure a flawless experience across all touchpoints of the digital customer journey. As an E-Commerce Order Fulfillment Clerk, you will support customers through their purchasing decisions, resolve technical or delivery problems, and handle specialized queries. To succeed, you must be a proactive communicator and an active listener who can identify customer needs and translate them into efficient digital orders.

Key Responsibilities

1. Digital Order & Omni-Channel Management

  • Omni-Channel Support: Navigate and manage customer satisfaction through our integrated Omni-Channel systems and telephonic support.

  • eCommerce Liaison: Handle all eCommerce-related inquiries, ensuring that online orders are processed, tracked, and fulfilled with professional efficiency.

  • Resolution Management: Deal with customer complaints, compliments, and general enquiries timeously to maintain a high Net Promoter Score (NPS).

2. Technical Administration & CRM

  • System Accuracy: Update and maintain customer profiles and preferences using PUTTY and other internal CRM systems.

  • Performance Reporting: Record and collate information for monthly performance reports to track departmental efficiency and customer excellence targets.

  • Quoting & Retention: Assist with requesting quotes, processing digital sales, and managing customer retention efforts.

3. Strategic Collaboration

  • Cross-Functional Support: Liaise with the warehouse, logistics, and retail floor teams to resolve journey-related issues that require physical stock checks or delivery adjustments.

  • Innovation: Provide frequent feedback on creative ways to improve the retail customer experience and drive online revenue.

  • Brand Expertise: Strive to become an expert in both the Brights brand and our vast hardware product range.

Job Requirements

Education & Training

  • Minimum Requirement: Matric OR 3 completed Intercept courses (equating to 120 credits).

  • Internal Certification: Must complete the Brights Induction (Service Excellence).

Experience & Skills

  • Work Experience: Minimum of 1 year in a similar role. Candidates with social media or Omni-Channel experience are highly preferred.

  • Computer Proficiency: Strong typing skills (minimum 35 wpm) and comfortable navigating multiple digital platforms simultaneously.

  • Communication: Excellent verbal and written English with a professional speaking voice and high-quality grammar.

Core Competencies

  • Time Management: Superior planning and organizing skills to handle high volumes of digital orders.

  • Problem Solving: Ability to remain calm under pressure and make sound decisions to resolve customer issues.

  • Attention to Detail: High level of accuracy in data entry and profile maintenance.

  • Flexibility: Willingness to work retail hours, including weekends, to support the 24/7 nature of eCommerce.

The Brights Blackheath DC Environment

The Blackheath Distribution Centre is the logistical heart of Brights Hardware. Working here puts you at the intersection of retail and logistics. We are committed to a diverse workforce that reflects the South African nation and prioritize recruitment in line with our company equity targets.

How to Apply

If you have the technical skills and the passion for customer excellence, please submit your application for the Blackheath vacancy before 14 January 2026.

Official Apply Link: E-Commerce Fulfillment Clerk – Brights Blackheath

Note: If you are not contacted within 2 weeks after the closing date, please consider your application unsuccessful.

Explore More eCommerce & Digital Careers

Looking for other eCommerce, digital sales, or distribution centre roles in the Western Cape? Explore these resources:

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