Location: Umdloti, KwaZulu-Natal
Job Type: Permanent
Work Level: Associate
Division: Retail
Company Primary Industry: FMCG
Job Functional Area: Sales
Posted Date: 17 February 2026
Closing Date: 03 March 2026

About the Company

Dis-Chem Pharmacies Limited is a leading South African retail pharmacy chain, committed to providing high-quality health, wellness, and pharmaceutical products. Dis-Chem maintains strict merchandising standards, excellent customer service, and operational efficiency across its stores while supporting career development and equity initiatives.

Position Overview

Dis-Chem Marine Walk is seeking a Frontshop Assistant to uphold merchandising standards and provide excellent customer service at the point of sale. This role supports sales, stock management, and customer engagement in accordance with company policies and procedures.

This role is ideal for candidates interested in retail assistant roles, frontshop sales positions, and entry-level FMCG careers.

Purpose of the Role

The Frontshop Assistant ensures that product displays are maintained, stock is available and correctly presented, and all transactions are accurately processed. This role helps maximize sales, supports customer satisfaction, and ensures compliance with health, safety, and operational standards.

Key Responsibilities

Merchandising and Stock Management

Ensure all product ranges are on shelves and neatly presented
Maintain stock on shelves, monitoring sell-by dates
Restock merchandise to ensure maximum sales potential
Follow up on out-of-stock customer queries promptly
Store and pack delivered stock or stock pulled from the storeroom correctly
Ensure displays, labels, and pricing are accurate
Keep storerooms organized, neat, and tidy
Facilitate rotation of stock regularly according to Dis-Chem procedures
Report low stock levels, damaged or expired stock, and assist with stocktaking
Assist with loading and off-loading of stock and flattening boxes

Customer Service and Sales Support

Provide friendly, helpful, and courteous assistance to all customers
Process all purchases accurately, including cash, cards, vouchers, and loyalty programs
Accept returned goods when authorized and manage exchanges
Ensure outgoing stock/items/scripts are scanned and paid for
Assist with training new and existing team members
Report customer compliments, complaints, or suspicious behaviour to management
Adhere to customer turnover per hour benchmarks

Operational Compliance

Maintain daily cash flow accuracy, including line voids and approvals
Adhere to Dis-Chem Policies, Standard Operating Procedures, and Health & Safety regulations
Ensure correct uniform and professional appearance at all times
Maintain housekeeping standards throughout the store

Minimum Requirements

Education

Grade 12 / Matric or Senior Certificate

Experience

0–6 months retail experience (essential)
1 year retail experience or Retail Business Management certification (advantageous)

Skills and Competencies

Knowledge of retail operations and administration
Ability to resolve issues and escalate appropriately
Basic arithmetic and numeracy skills
Effective verbal communication and customer service skills
Ability to follow procedures and take personal responsibility for work quality
Basic computer skills (Word, Excel, Outlook) and SAP (advantageous)

Special Conditions

Willing to work retail hours, including weekends
South African citizen with clear credit record and no criminal record
Driver’s license and reliable transport

Remuneration and Benefits

Market-related salary
Medical aid
Provident fund
Staff account

Why Join Dis-Chem

This role offers hands-on experience in retail operations, stock management, and customer engagement within a leading FMCG pharmacy environment. Employees gain valuable retail skills, exposure to merchandising best practices, and career development opportunities.

How to Apply

Candidates who meet the minimum requirements and are ready to contribute to sales, merchandising, and customer service are encouraged to apply before the closing date.

👉 Apply for Frontshop Assistant – Marine Walk

Applications close on 03 March 2026. If you do not receive feedback within two weeks, consider your application unsuccessful.

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