Part-Time Retail Frontshop & Customer Service Role – FMCG Environment

Dis-Chem Pharmacies Limited is seeking a Casual Frontshop Assistant for its Marine Walk store in Umdloti, KwaZulu-Natal. This part-time opportunity is ideal for candidates looking for casual retail jobs, frontshop assistant roles, or entry-level FMCG sales positions within a leading pharmacy retail environment.

The role focuses on maintaining merchandising standards while delivering efficient and friendly customer service at the point of sale, in line with Dis-Chem policies, procedures, and service expectations.

Purpose of the Role

The Casual Frontshop Assistant supports daily retail operations by ensuring shelves are fully stocked, merchandise is correctly displayed, and customers receive professional assistance during their shopping experience.

This role contributes to customer satisfaction, stock accuracy, sales performance, and overall store presentation during peak and support trading periods.

Key Responsibilities

Merchandising and Stock Control

Ensure full product ranges are available on shelves at all times and neatly presented
Monitor shelf stock to ensure products have not reached sell-by dates
Restock merchandise when required to maximise sales
Rotate stock regularly in accordance with Dis-Chem stock control procedures
Ensure delivered stock and stock pulled from the storeroom are packed and stored correctly
Report low stock levels, out-of-stock items, damaged stock, and expired stock to management
Assist with counting of stock files and general stocktaking
Identify and report damaged or expired stock immediately
Assist with loading and off-loading of stock when required
Flatten boxes after unpacking and dispose of them in designated areas

Customer Service and Sales Support

Establish professional relationships with customers and provide friendly, helpful, and courteous assistance
Follow up on all out-of-stock customer queries in line with customer service procedures
Report customer compliments and complaints to management
Maintain required customer turnover per hour in line with company benchmarks
Keep up to date with product knowledge to support customer queries
Assist with back shopping and general shop floor support when required

Point of Sale and Cash Handling

Accurately transact all purchases, processing cash, cards, vouchers, coupons, and approved payment methods
Exchange merchandise and accept returns when authorised by the Frontshop Leader
Process loyalty cards, including accelerated partner cards
Ensure cash is placed in the drop safe according to standard operating procedures
Ensure all line voids and price changes are approved and signed off
Maintain accurate cash flow and till control at all times
Ensure outgoing stock, items, and scripts are scanned and paid for
Secure daily takings in the till drawer until placed in the drop safe

Operational Compliance and Housekeeping

Ensure the storeroom remains organised, neat, and tidy
Maintain housekeeping standards in accordance with Dis-Chem requirements
Adhere strictly to Dis-Chem policies, SOPs, and Health & Safety regulations
Wear the correct uniform and maintain professional personal appearance
Report bad or suspicious behaviour relating to staff or customers to management
Assist with the training of new and existing team members when required

Minimum Requirements

Essential

Grade 12 / Matric or Senior Certificate
0–6 months retail work experience

Advantageous

1 year retail experience
Certification in Retail Business Management

Competencies and Skills

Essential

Knowledge of retail operations and basic administration
Ability to resolve issues independently and escalate appropriately
Basic arithmetic skills including addition, subtraction, multiplication, and division
Clear verbal communication skills
Customer-focused approach with timely responses to queries
Personal accountability for work quality and time management

Advantageous

Basic computer skills (Word, Excel, Outlook)
Numerical skills and SAP exposure

Special Conditions of Employment

Willing and able to work retail hours
South African citizen
Clear criminal record and credit check (MIE)
Valid driver’s licence and own reliable transport

Remuneration

Market-related salary

Employment Equity

Dis-Chem Pharmacies is an equal opportunity employer. All appointments are made in line with the company’s Employment Equity & Transformation Strategy, and applications from people with disabilities are encouraged.

Employment Details

Position: Casual Frontshop Assistant
Company: Dis-Chem Pharmacies Limited
Location: Marine Walk, Umdloti, KwaZulu-Natal
Job Type: Part-Time / Casual
Work Level: Associate
Industry: FMCG / Retail
Posted Date: 17 February 2026
Closing Date: 03 March 2026

Applicants who are not contacted within two weeks after the closing date should consider their application unsuccessful.

Apply for Casual Frontshop Assistant – Marine Walk

Candidates who meet the requirements and are interested in part-time retail opportunities are encouraged to apply.

👉 Apply for Casual Retail Jobs at Dis-Chem

Applications close on 03 March 2026.

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