Location: Centurion, Gauteng
Job Type: Contract (6 Months Fixed-Term Contract)
Closing Date: 11 March 2026
Division: BFM Operations 2
Industry: Facilities Services / Telecommunications
Functional Area: Operations
About the Company
Bidvest Facilities Management (BFM) is a leading facilities management and technical services provider in South Africa. The company delivers integrated engineering, maintenance, and operational support services across various sectors, including telecommunications infrastructure and network operations.
BFM operates within structured Service Level Agreements (SLAs), focusing on uptime, operational reliability, and client satisfaction.
Position Overview: NOC Operator (Fixed-Term Contract)
BFM is recruiting a NOC Operator (Network Operations Centre Operator) to support mast services and network surveillance operations in Centurion.
The primary responsibility of this role is to ensure network reliability and minimize downtime through proactive monitoring of technical systems, accurate alarm interpretation, and efficient fault escalation processes.
This is a shift-based position requiring strong analytical thinking, technical knowledge, and excellent communication skills.
Key Responsibilities
The NOC Operator will be responsible for:
Network Monitoring & Fault Detection
- Proactively monitoring technical systems to address alarms promptly
- Interpreting alarms accurately and identifying root causes
- Understanding the relationship between various systems and network elements
- Detecting faults or potential faults before escalation
Fault Management & Escalation
- Prioritizing faults and alarms based on impact
- Escalating issues within required timeframes to minimize downtime
- Logging and managing failure tickets (Power as a Service, Corrective Maintenance, Vandalism, etc.)
- Conducting first-line troubleshooting and resolving alarms remotely where possible
- Escalating power failures to relevant responsible parties
Dispatch & Field Coordination
- Applying intelligent dispatching based on fault analysis
- Managing end-to-end ticket processes with field teams
- Coordinating and scheduling tasks timeously
- Establishing conference calls between customers and stakeholders
- Reducing unnecessary truck rolls through effective remote fault resolution
SLA & Process Management
- Ensuring Service Level Agreement adherence
- Maintaining communication with internal and external stakeholders
- Managing escalation processes to improve outputs
- Driving automation-based process improvements
- Capturing, validating, and approving access requests
Minimum Requirements
Applicants must meet the following criteria:
- Matric (Senior Certificate)
- N6 in Electrical Engineering
- Valid South African Driver’s License
- Proven Service Desk / NOC experience
- Telecommunications industry experience
- Ability to work shifts
- Strong verbal and written communication skills
- Intermediate proficiency in MS Word, MS Excel, and MS Outlook
- SAP knowledge
Performance Indicators
The successful candidate must demonstrate:
- Ability to interpret alarms and fault data using monitoring and CRM systems
- Analytical skills to identify trends and recurring faults
- Proactive decision-making capability
- Effective judgment when assessing supplier or technician feedback
- High accountability and ownership of assigned tasks
- Strong customer-centric service delivery
- Ability to prioritize and coordinate operational outputs
- SLA management and continuous improvement
- Reduction of downtime through first-time resolution strategies
Core Competencies
- Initiative and proactive approach
- Deadline-driven and highly motivated
- Stress tolerance in high-pressure operational environments
- Strong written communication
- Customer focus and stakeholder engagement
- Innovative thinking
- Strong problem analysis skills
- Planning and scheduling ability
- Teamwork and collaboration
- Relationship building
- Advanced interactive reasoning
Why Join Bidvest Facilities Management?
- Exposure to large-scale telecommunications and facilities operations
- Work in a structured, SLA-driven environment
- Opportunity to enhance network monitoring and fault management expertise
- Gain experience in automation-driven process methodologies
- Work within a professional, performance-based culture
How to Apply
Interested candidates should submit their application through the official Bidvest Facilities Management recruitment platform before 11 March 2026.
Your application should include:
- Updated CV
- Certified copies of qualifications
- Copy of valid driver’s license
Only shortlisted candidates will be contacted.
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