Location: Richards Bay, KwaZulu-Natal, South Africa
Job Type: Permanent
Closing Date: 03 April 2026
Division: Retail
Industry: FMCG / Retail Jobs
Functional Area: Store Operations & Administration
About the Company
Dis-Chem Pharmacies Limited is a leading South African retail pharmacy chain, renowned for its health, wellness, and beauty products. Dis-Chem provides employees with career growth opportunities in retail operations, leadership development, and customer service excellence.
Position Overview: Retail Store Assistant Job in Richards Bay
Dis-Chem is seeking a Retail Store Assistant to join the Richards Bay team. This role is responsible for supporting daily store operations, customer service, and administrative tasks, ensuring compliance with company policies, standard operating procedures, and operational benchmarks.
Key Responsibilities
- Manage and report all customer compliments and complaints to management
- Establish professional relationships with customers and resolve queries efficiently
- Ensure effective external communication with customers when feedback is required
- Assist with customer enquiries and refer to relevant departments when necessary
- Adhere to customer turnover per hour rate according to company benchmarks
- Manage shortages and overs at the point of sale, including cash floats
- Process refunds and returns accurately
- Ensure back shopping and returned goods are handled correctly
- Verify and review deliveries and invoices for accuracy
- Assist Receiving Manager with Distribution Centre claims
- Manage and control high-risk stock
- Prepare daily run reconciliations
- Prepare, order, and receive branch change requirements to maintain cashier efficiency
- Maintain effective liaison between all relevant departments
- Ensure proper documentation and control of float, petty cash, and cash on hand
Minimum Requirements
- Grade 12 / Matric
- Basic computer literacy (MS Word, Excel, Outlook, SAP)
- Prior retail experience
Core Competencies
- Strong retail administration and operational knowledge
- Team player with excellent customer relations skills
- Leadership and management capabilities
- Trustworthy and honest
- Ability to work under pressure and meet deadlines
Special Conditions of Employment
- South African citizen
- MIE with clear credit and criminal record
- Valid driver’s license and/or reliable personal transport
- Willing and able to work retail hours
Remuneration and Benefits
- Market-related salary
- Medical aid
- Provident fund
- Staff account
POPIA Compliance
By applying, candidates consent to the processing of their personal information for recruitment purposes in line with the Protection of Personal Information Act (POPIA).
How to Apply
Apply via the official Dis-Chem Pharmacies Limited careers portal before the closing date.
Note: Only shortlisted candidates will be contacted. If no feedback is received within two weeks of the closing date, please consider your application unsuccessful.
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