Supervisor: Branch (Europcar) | Bloemfontein Airport | Motus Corporation

May 3, 2026 admin Motus 0

Location: Bloemfontein, Free State
Job Type: Permanent
Closing Date: 07 May 2026
Reference Number: REF17499
Business Unit: Europcar (Motus Corporation)

About Motus Corporation (Europcar Division)

Motus Corporation is a leading automotive group in South Africa with a strong presence across vehicle retail, rental, and mobility services. Through its Europcar business unit, the company delivers world-class car rental solutions to both local and international customers.

Europcar is known for its strong operational standards, customer-first approach, and commitment to safety, efficiency, and service excellence within the fast-paced mobility and car rental industry.

Position Overview

Europcar is seeking a highly organised, customer-focused, and resilient Branch Supervisor to join its Bloemfontein Airport operations. This role is ideal for a results-driven professional who thrives in a high-pressure, service-oriented environment.

The Branch Supervisor will oversee daily branch operations, ensuring seamless coordination of staff, vehicles, customer service delivery, compliance, and financial controls. You will play a key leadership role in maintaining operational efficiency while driving sales performance and customer satisfaction.

This position requires strong leadership skills, emotional intelligence, and the ability to manage both people and processes in a dynamic airport environment.

Key Responsibilities

As Branch Supervisor, your duties will include:

Branch Operations Management

  • Plan, organise, coordinate, and supervise all branch activities
  • Ensure smooth daily operations across front office and car park areas
  • Manage shift handovers and daily operational reports

Customer Service Excellence

  • Ensure telephones are manned and customer queries are handled efficiently
  • Assist with reservations and convert enquiries into confirmed rentals
  • Maintain high levels of customer satisfaction and service delivery

Financial & Cash Control

  • Oversee cash management and banking processes
  • Ensure accurate financial reporting and compliance with internal controls

Fleet & Asset Management

  • Ensure correct fleet mix based on customer demand
  • Safeguard company assets, vehicles, and resources
  • Oversee vehicle quality control, safety checks, and readiness

Staff Leadership & Supervision

  • Supervise, train, coach, and develop branch staff
  • Authorise leave, overtime, and manage timekeeping
  • Conduct monthly team meetings and performance discussions
  • Promote a positive, motivated, and disciplined team environment

Compliance & Risk Management

  • Ensure full compliance with company policies and legal requirements
  • Manage risk and ensure all compliance reports are completed timeously
  • Maintain health and safety standards and submit monthly reports

Administration & Reporting

  • Oversee document management and branch records
  • Ensure administrative tasks are completed accurately and on time
  • Monitor operational performance and report to management

Sales & Growth Focus

  • Drive sales opportunities through customer engagement
  • Promote upselling and conversion of inquiries into rentals
  • Understand market trends and competitor activity

Minimum Requirements

  • Grade 12 (Matric) or equivalent NQF Level 4 qualification
  • Minimum 2 years’ supervisory or team leader experience
  • Car rental or automotive industry experience (preferred and highly advantageous)
  • Valid driver’s licence
  • Strong working knowledge of Basic Conditions of Employment Act
  • Advanced MS Excel skills

Core Competencies

  • Strong communication and interpersonal skills
  • Leadership and people management abilities
  • Planning, organising, and operational coordination
  • Conflict management and problem-solving skills
  • Customer service excellence mindset
  • Ability to work under pressure in a fast-paced environment
  • Time management and attention to detail
  • Sales-driven and target-oriented mindset
  • Emotional intelligence and resilience
  • Assertiveness and decision-making ability
  • Diversity and team collaboration skills

Personal Attributes

  • Professional and well-presented at all times
  • Highly energetic and motivated
  • Strong sense of honesty and integrity
  • Deadline-driven and disciplined
  • Resilient with high tolerance for pressure
  • Positive attitude with a solution-oriented mindset
  • Strong leadership vision and ability to inspire teams

Why Join Europcar (Motus Corporation)?

Working at Europcar offers exposure to one of South Africa’s leading car rental and mobility brands. Employees benefit from a structured operational environment with strong growth potential in the automotive and logistics sector.

Key benefits include:

  • Career development in the automotive and operations industry
  • Exposure to high-performance airport operations
  • Opportunity to develop leadership and management skills
  • Dynamic, fast-paced working environment
  • Strong focus on training, development, and internal growth

POPIA Compliance Notice

All personal information provided during the application process will be handled in accordance with the Protection of Personal Information Act (POPIA). By applying, candidates consent to their data being used for recruitment and selection purposes only.

How to Apply

Interested applicants should apply through the official Motus Corporation / Europcar careers portal or the platform where this vacancy was advertised.

Ensure your application includes:

  • Updated CV
  • Certified copies of qualifications
  • Valid driver’s licence
  • Relevant supporting documents

Only shortlisted candidates will be contacted.

APPLY HERE

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