Company: Broll Property Group
Location: Welkom
Position: Centre Manager
Type: Permanent
Main Purpose of the Job
The Centre Manager is responsible for the overall management of the shopping centre. This includes ensuring the centre is profitable, well-maintained, safe, secure, and attractive to tenants and customers. The manager oversees finances, leasing, maintenance, security, staff, and tenant relationships.
Main Responsibilities
1. Centre Operations Management
- Manage the daily operations of the shopping centre.
- Monitor market trends and competitor activities.
- Identify opportunities to improve the centre and increase income.
- Plan and manage refurbishment and maintenance projects.
- Ensure the centre remains attractive and competitive.
2. Financial Management
- Prepare and manage annual budgets.
- Monitor income, expenses, and financial performance.
- Produce monthly financial and management reports.
- Control operating costs and ensure value for money.
- Monitor rental collections and tenant payments.
3. Tenant Management
- Build and maintain good relationships with tenants.
- Negotiate new leases and renew existing leases.
- Handle tenant complaints and resolve issues quickly.
- Assist new tenants with moving into the centre.
- Monitor tenant performance and business growth.
4. Property Maintenance and Asset Management
- Ensure buildings, equipment, and facilities are properly maintained.
- Manage maintenance contractors and service providers.
- Develop preventative maintenance plans.
- Recommend repairs, upgrades, and refurbishments.
- Ensure compliance with safety regulations.
5. Security and Health & Safety
- Ensure the shopping centre is safe and secure.
- Manage security staff and security systems.
- Implement emergency procedures and safety plans.
- Ensure compliance with Occupational Health and Safety (OHS) requirements.
- Investigate and report security incidents.
6. Staff Management
- Supervise and lead centre employees.
- Allocate duties and monitor performance.
- Conduct staff training and performance reviews.
- Assist with recruitment when necessary.
- Ensure employees work effectively and professionally.
7. Public Relations and Marketing
- Maintain positive relationships with customers, tenants, contractors, and suppliers.
- Support promotions and marketing activities.
- Help attract customers to the shopping centre.
- Maintain a positive image of the property.
Requirements
Education
- Matric (Grade 12).
- Additional qualifications in Property Management, Business Management, Facilities Management, or Maintenance are an advantage.
Experience
- At least 5 years of relevant experience.
- Minimum 2 years of supervisory or management experience.
Knowledge
- Property and shopping centre management.
- Budgeting and financial management.
- Lease agreements and tenant management.
- Maintenance and facilities management.
Skills
- Strong leadership and team management.
- Excellent communication and negotiation skills.
- Problem-solving and decision-making ability.
- Good financial and budgeting skills.
- Computer literacy
- Abilityity to manage multiple tasks and priorities.
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