Company: Core Group
Store: iStore
Location: Windhoek
Position: Part-Time Technical Support Consultant
Type: Permanent

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Main Purpose of the Job

The Technical Support Consultant helps customers with Apple products by providing technical support, troubleshooting problems, answering questions, and ensuring customers have a great experience. You become the store’s technology expert and help customers understand and use their devices effectively.

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Main Responsibilities

1. Technical Support

• Assist customers with Apple products such as:
  • iPhones
  • iPads
  • MacBooks
  • Apple Watches
  • Accessories
• Diagnose hardware and software issues.
• Troubleshoot problems and recommend solutions.
• Assist with repairs and service bookings.

2. Customer Service

• Provide friendly and professional customer support.
• Listen to customer concerns and explain solutions clearly.
• Ensure customers leave satisfied and confident.

3. Product Education

• Teach customers how to use Apple devices and services.
• Explain software updates and new features.
• Advise customers on device care and maintenance.

4. Service and Administration

• Record customer issues and support activities accurately.
• Process service requests and repair bookings.
• Follow up on customer support cases when needed.
• Maintain accurate records and documentation.

5. Teamwork and Communication

• Work with store staff and service providers.
• Communicate technical information clearly.
• Assist colleagues when required.

6. Continuous Learning

• Stay updated on Apple products and software.
• Attend training sessions.
• Learn about new technologies and support procedures.

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Requirements

Education

• Completed NSSCO (Namibian Senior Secondary Certificate Ordinary).
• IT qualification or certification is an advantage.

Experience

• 1–2 years of experience in:
  • Technical support
  • Customer service
  • IT support
  • Electronics support

Knowledge

• Apple products and services.
• Basic troubleshooting techniques.
• Customer service principles.
• Computer and mobile device technology.

Skills

• Problem-solving skills.
• Good communication skills.
• Patience and empathy.
• Attention to detail.
• Record keeping and administration.
• Ability to work under pressure.
• Willingness to learn.

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APPLY HERE