Hiring Now | Waiter | Cape Town, Western Cape | Fixed-Term Contract Available
Empact Group (Empact Group Food Solutions) is hiring a Waiter based in Cape Town, Western Cape. If you have proven waiting experience in a catering or hotel environment, strong customer service skills, and are looking for a dynamic contract position in front-of-house operations, this is your opportunity to join one of South Africa’s leading facilities services groups and deliver high-quality service to guests and customers.
🍽️ Don’t miss this opportunity — applications are open now. Apply before 30 September 2026.
Waiter Job Overview
| Detail | Information |
| Job Title | Waiter |
| Employer | Empact Group (Empact Group Food Solutions) |
| Industry | Food and Beverages / Catering / Hospitality |
| Job Type | Fixed-Term Contract |
| Experience Level | Entry Level |
| Location | Cape Town, Western Cape |
| Minimum Qualification | High School Diploma / Matric |
| Experience Required | Minimum 1 year waiting experience in a catering environment |
| Closing Date | 30 September 2026 |
| Application Status | ✅ Open – Accepting Applications Now |
About the Role
Empact Group Food Solutions is seeking a customer-focused and energetic Waiter to take orders, deliver food and beverages, and handle various front-of-house service duties at its Cape Town location. In this role, you will greet and seat guests, present menus, provide detailed ingredient and dietary information, take accurate orders using POS systems, and ensure timely communication with the kitchen staff. You will also be responsible for maintaining dining area cleanliness, setting tables, handling bill payments, and strictly adhering to food safety standards.
This is an active front-of-house role suited to an attentive professional who thrives in a fast-paced environment. The ideal candidate possesses excellent communication skills, strong basic math abilities for POS transactions, a warm presentation, and the flexibility to work shifts, evenings, and weekends as operational needs demand.
Key Responsibilities of a Waiter
Customer Service & Dining Operations
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Greet guests warmly, escort them to their tables, and provide detailed menu information (portions, ingredients, potential food allergies).
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Inform customers about daily specials and offer personalized menu recommendations or up-sell additional products where appropriate.
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Prepare tables prior to service by setting up linens, silverware, and glassware, and maintain a clean, tidy dining area throughout shift.
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Deliver food and beverages promptly while ensuring dishes and kitchenware meet presentation and cleanliness standards.
Order Taking, Systems & Cash Handling
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Take accurate food and beverage orders using POS ordering software, order slips, or memorization, and convey order specifics to kitchen staff immediately.
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Process payments, deliver checks, and accurately handle cash register transactions.
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Clear dirty plates, glasses, and silverware from dining tables and carry them to the dishwashing area.
Shift Preparation & Team Collaboration
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Attend shift briefings with restaurant/catering staff to review daily specials, menu changes, and reservation specifications (e.g., private parties).
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Collaborate effectively with kitchen and front-of-house colleagues to maintain smooth food service delivery.
Hygiene, Safety & Regulatory Compliance
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Maintain strict compliance with food safety protocols, hygiene standards, and relevant health department regulations.
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Report any cleanliness issues, equipment faults, or broken tableware to supervisors promptly.
Minimum Requirements – Waiter
Educational Qualifications:
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High School Diploma / Grade 12 / Matric (essential)
Experience Required:
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Minimum of 1 year experience as a Waiter in a catering environment (essential)
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Experience in a hotel environment (advantageous)
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Butler or housekeeping experience (advantageous)
Knowledge Requirements:
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Knowledge of and strict compliance with food safety and hygiene standards
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Familiarity with point-of-sale (POS) systems and ordering software
Skills & Competencies:
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Active listening and excellent verbal communication skills
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Strong organizational and multitasking abilities in a fast-paced environment
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Attentiveness, patience, and customer-first orientation
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Basic math skills for cash handling and billing
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Great presentation skills and strong team spirit
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Flexibility to work in shifts, weekends, and holidays
Core Values We Look For in a Waiter
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✅ Customer-Centric Service: Delivering memorable dining experiences relies on genuine warmth and attentiveness. We value waitstaff who greet every guest enthusiastically and anticipate customer needs.
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✅ Precision & Product Knowledge: Accuracy prevents order delays and dietary issues. We value waiters who know the menu thoroughly, communicate details clearly to the kitchen, and handle POS systems with precision.
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✅ Hygiene & Safety Mindset: Cleanliness directly impacts health and customer trust. We value staff who maintain pristine table setups, keep service areas spotless, and adhere strictly to food safety regulations.
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✅ Teamwork & Adaptability: Fast-paced dining rooms require active collaboration. We value team players who support their colleagues and adjust smoothly to dynamic shift requirements.
Career Growth Opportunities in Food Services & Hospitality
Starting as a Waiter with Empact Group Food Solutions provides a solid pathway into broader hospitality management and food service operations:
Waiter → Senior Waiter / Head Waiter → Front of House Supervisor → Assistant Catering Manager → Catering / Operations Manager
Your career path is in your hands.
Frequently Asked Questions – Waiter Jobs
What qualifications are required for this post?
A Matric / Grade 12 certificate is essential. No tertiary degree is required, but prior waiting experience in a catering or hospitality environment is necessary.
How much experience is required?
Candidates must have at least 1 year of waiting experience within a catering environment. Hotel, butler, or housekeeping experience is considered an added advantage.
Is this a permanent position?
No. This role is offered on a Fixed-Term Contract basis by Empact Group Food Solutions in Cape Town, Western Cape.
How does Empact Group handle applicant data?
Empact Group securely stores and processes applicant personal information electronically for recruitment purposes in full compliance with South Africa’s Protection of Personal Information Act (POPI Act 4 of 2013).
What is the closing date and where is the position based?
The closing date for applications is 30 September 2026. The position is based in Cape Town, Western Cape.
How to Apply for This Waiter Job
Ready to join Empact Group Food Solutions and deliver excellent customer service in Cape Town? Applications are open now.
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⚠️ Closing Date: 30 September 2026. Applications submitted after this date will not be considered.
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⚠️ The position is based in Cape Town, Western Cape. Candidates must be able to work on-site in Cape Town.
Apply early — this vacancy closes on 30 September 2026.
Explore More Hospitality, Food & Beverage Jobs
Looking for more opportunities in food service, waiting, catering, and hospitality across South Africa? Browse our latest vacancies below:
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👉 Waiter & Front of House Jobs Western Cape 2026
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👉 Hospitality & Catering Services Vacancies – Apply Now
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👉 Empact Group Food Solutions Jobs 2026
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👉 Fixed-Term Contract Hospitality Vacancies South Africa 2026
Post last updated: September 2026
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