A new maintenance services business backed by a US real estate and property management company is hiring a remote Maintenance Coordinator. You will manage maintenance requests, schedule and dispatch technicians and vendors in Jobber, and keep homeowners, residents and property managers informed from start to finish. The role is full-time on a contractor model and pays $1,000–$1,400 USD per month for South Africa ($1,100–$1,500 USD per month for Latin America), depending on skill set and experience level. If you have 2–5 years in maintenance coordination, property management or field service dispatch, this is a strong remote opportunity.
Job Overview
| Detail | Information |
|---|---|
| Job Title | Maintenance Coordinator |
| Reference Number | 21899 |
| Industry | Property and Housing |
| Work Location | Remote |
| Location of Search | South Africa or Latin America |
| Employment Type | Full-Time, Contractor model |
| Work Hours (Client) | Monday to Friday, Eastern Time business hours |
| Pay Range (South Africa) | $1,000–$1,400 USD per month |
| Pay Range (Latin America) | $1,100–$1,500 USD per month |
| Pay Note | Varies based on skill set and experience level |
| Experience Required | 2–5 years in maintenance coordination, property management or field service dispatch |
| Language Requirement | Excellent spoken and written English, clear and natural accent |
| Required Software | Jobber (hands-on experience required) |
About the Company
The client is launching a new maintenance services business that serves homeowners, property owners and property management operators. The business is backed by a real estate and property management company that manages apartment communities, townhomes and single-family rentals. That company serves as its anchor client.
Role Overview
The Maintenance Coordinator manages maintenance requests, schedules and dispatches technicians and vendors, and keeps homeowners, residents and property managers informed from start to finish.
You will be the main point of contact for maintenance requests. That means triaging each issue, booking jobs in Jobber, coordinating technicians and vendors, and following up to make sure work is completed correctly and on time. You will also keep work orders updated in the anchor client’s property management systems and support quoting, invoicing and job records.
Because you will speak directly with homeowners, excellent English and a clear, natural accent are essential. The ideal candidate is organised, calm under pressure and confident on the phone. They make every caller feel they are talking to a local, professional team, not a call centre.
Key Responsibilities
Request Intake & Triage
Receive maintenance requests, gather details and photos, and triage by priority and emergencies. Create accurate work orders.
Scheduling & Dispatch
Schedule and dispatch technicians and vendors in Jobber, build efficient schedules and coordinate access. Adjust quickly for delays and emergencies.
Client & Homeowner Communication
Serve as the main point of contact, confirm appointments and send updates. Communicate warmly and professionally, and handle concerns calmly.
Work Order & System Management
Maintain Jobber and the property management systems (AppFolio and Entrata) with current job notes, statuses and organised records.
Quotes, Invoicing & Vendor Coordination
Prepare quotes and estimates in Jobber and send invoices. Coordinate with outside vendors and conduct post-job follow-ups.
Minimum Qualifications
- Language: Excellent spoken and written English, with a clear and natural accent
- Experience: 2–5 years in maintenance coordination, property management or field service dispatch
- Hands-on experience with Jobber (required)
- Strong organisational skills and the ability to stay calm under pressure
- Basic understanding of common home maintenance issues (plumbing, HVAC, electrical, appliance repairs)
- Reliable high-speed internet and a dedicated remote workspace with a professional headset
Core Values & Mindset
This role suits someone who stays calm when a tenant has a burst pipe or a technician runs late. Strong candidates are organised and think ahead. They follow a job through to completion and communicate with warmth and professionalism. The goal is that every homeowner and resident feels looked after by a local, professional team.
Compensation
- South Africa: $1,000–$1,400 USD per month
- Latin America: $1,100–$1,500 USD per month
Pay varies based on skill set and experience level.
Career Growth Path
Maintenance coordination is a good entry point into property operations. With experience, you can progress along this path:
Maintenance Coordinator → Senior Maintenance Coordinator → Maintenance Operations Supervisor → Property Operations Manager → Director of Maintenance Operations
Experience with Jobber, AppFolio and Entrata also adds to your value in property management, facilities and field service roles.
Remote Work & Employment Disclosures
- This is a remote, full-time role under a contractor model. You will work as an independent contractor, not as a traditional employee, so confirm the contract terms, payment arrangements and any tax responsibilities directly with the employer.
- Working hours are Monday to Friday during Eastern Time business hours. South African candidates should check how this fits their local time zone before applying.
- A reliable high-speed internet connection, a dedicated remote workspace and a professional headset are required.
Frequently Asked Questions (FAQs)
Is this Maintenance Coordinator job remote? Yes. The work location is remote.
Can I apply from South Africa? Yes. The search is open to candidates in South Africa or Latin America.
How much does the job pay? South Africa pays $1,000–$1,400 USD per month. Latin America pays $1,100–$1,500 USD per month. Pay varies with skill set and experience level.
Is this a full-time job? Yes, it is full-time on a contractor model.
What are the working hours? Monday to Friday, during Eastern Time business hours.
Do I need Jobber experience? Yes. Hands-on experience with Jobber is required.
What other software will I use? You will also maintain work orders in the anchor client’s property management systems, AppFolio and Entrata.
How much experience do I need? You need 2–5 years in maintenance coordination, property management or field service dispatch.
Will I speak to customers directly? Yes. You will speak directly with homeowners, so excellent English and a clear, natural accent are essential.
How to Apply
- Check that you meet the minimum qualifications above, including hands-on Jobber experience.
- Quote reference number 21899 in your application.
- Click the application link below to go to the official application page.
- Submit your application as instructed on that page.
Application link: Apply for the Maintenance Coordinator role
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