General Assistant

Job Title: General Assistant
Location: Engcobo, South Africa
Division: OPS 7 DIV 30 – ENGCOBO

About the Job:
The General Assistant will provide comprehensive customer service in-store, manage the merchandising of stock, maintain housekeeping standards, and ensure compliance with safety and operational procedures within their designated area.

Key Responsibilities:

1. Customer Service
   • Advise and assist customers on product selection and queries.
   • Handle and resolve customer complaints.
2. Merchandising Standards
   • Merchandise bulk stock safely according to store layout.
   • Ensure your area is fully stocked according to planograms.
3. Housekeeping
   • Keep your area free of obstacles and maintain clear aisles for customers.
   • Correctly label shelf prices in your area of responsibility.
   • Complete checklists for canteen, toilet, and shower maintenance when on duty.
4. Safety (OHSA) Requirements
   • Comply with OHSA safety standards, including the use of safety gear.
   • Ensure that stock is merchandised safely to prevent injuries.
   • Report any safety discrepancies to the Store Manager.
5. Stock Loss Management
   • Report damaged stock to the Store Manager.
6. Drive for Results
   • Meet targets and complete work accurately.
   • Deliver work that meets company quality and standards.
7. Problem Solving
   • Identify and resolve problems within your department.
   • Escalate issues when necessary, using available information.
8. Decision Making
   • Make decisions within company policies and guidelines.
   • Consider the consequences of decisions within your area of responsibility.
9. Planning and Handling Pressure
   • Plan your tasks within department procedures and manage pressure effectively.
10. Collaboration and Communication
    • Demonstrate courtesy and willingness to assist customers, suppliers, and colleagues.
    • Share relevant information with stakeholders effectively and courteously.

Requirements:

• Minimum Grade 10 or NQF 3 with one year of related work experience, or Grade 12 without work experience.
• Proficiency in English and the dominant local language.
• Valid South African ID or work permit.
• Ability to perform basic calculations accurately.
• Willingness to work shifts, weekends, and public holidays.
• Ability to work under pressure and maintain a high standard of customer service.

This role requires individuals who can manage their areas efficiently, solve problems proactively, and deliver high standards in customer service and store operations.

 

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