Quality Assurer

Quality Assurer – FNB
Location: Johannesburg, Gauteng, South Africa
Job Type: Full-time
Posted On: Today
Application Deadline: 3 March 2025 (5 days left to apply)

Job Description
As a Quality Assurer at FNB, you will be responsible for ensuring quality delivery across various business segments, adhering to quality standards, and implementing improvement initiatives. Your role will include monitoring and ensuring compliance to quality standards, facilitating quality methodologies, and providing support for quality issues.

Key Responsibilities

• Facilitate quality delivery and ensure adherence to quality standards across teams.
• Implement quality methodologies and improvement initiatives.
• Monitor compliance to quality standards and ensure continual improvement.
• Deploy quality management tools and act as a feedback channel for quality-related issues.
• Communicate and drive quality initiatives across teams.
• Provide intelligence on customer and competitor behavior through internal and external data sources.
• Contribute to market analysis and segmentation.
• Align business processes with customer expectations.
• Identify potential risks in processes and develop suitable action plans to address them.

Ideal Candidate

• Minimum Matric qualification.
• 2-3 years of experience in claims processing, quality assurance, or risk assessment.
• Knowledge of insurance policies, claims procedures, and regulatory requirements.
• Experience with retrenchment, disability, life cover, health, and critical illness claims is an advantage.

Why FNB?

• Work in a dynamic and progressive environment.
• Opportunities to contribute to process improvements and quality management.
• Be part of a team focused on delivering excellence and customer satisfaction.

Apply Now
Submit your application before 3 March 2025 to join FNB and contribute to maintaining high-quality standards.

Equal Opportunity Employer
FNB supports the recruitment and advancement of individuals with disabilities. Candidates may disclose disability information voluntarily, which will be kept confidential unless legally required for disclosure.

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