General Assistant – Gqeberha, Eastern Cape
Location: Gqeberha, Eastern Cape, South Africa
Employment Type: Permanent, Full-Time
Work Schedule: 8 hours per day, Shift-based
Start Date: ASAP
About the Role
We are seeking a dedicated and customer-focused General Assistant to join our team in Gqeberha. As a General Assistant, you will play an essential part in creating a welcoming and efficient shopping environment. From helping customers find products to maintaining a clean and organised store, your friendly attitude and attention to detail will directly contribute to excellent customer service and a positive in-store experience.
This role is ideal for individuals who are passionate about retail, customer service, and store operations. If you enjoy working in a fast-paced environment and pride yourself on reliability and teamwork, we encourage you to apply.
Key Responsibilities
As a General Assistant, you will be responsible for a variety of tasks that keep the store running smoothly and customers satisfied:
Customer Service
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Greet customers warmly, offer assistance, and answer questions with a professional and friendly attitude.
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Provide accurate information about products, demonstrate how items work, and guide customers to make informed purchases.
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Resolve customer concerns promptly to ensure a positive shopping experience.
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Promote current sales and special offers to enhance customer satisfaction.
Store Operations and Stock Management
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Receive deliveries, unpack merchandise, and ensure products are neatly organised and easy to locate.
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Replenish stock quickly when items sell out to maintain full shelves and fridges.
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Assist with regular stock takes and inventory control to track product levels accurately.
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Identify and correct pricing or labelling issues to prevent discrepancies.
Cleanliness and Safety
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Maintain a clean and tidy store, including the storeroom, kitchen, and designated waste areas.
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Safely dispose of store and storeroom waste in accordance with company guidelines.
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Follow all safety, security, and environmental procedures, including emergency protocols.
Minimum Requirements
To be considered for this role, you should meet the following criteria:
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Education: Matric (Grade 12) or equivalent.
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Experience: Prior experience as a General Assistant, General Worker, or General Clerk is preferred.
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Must reside within 25 km of Gqeberha.
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A clear criminal record is required.
Preferred Attributes
While not mandatory, the following will strengthen your application:
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South African citizenship.
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Own transport for reliable commuting.
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Age between 18 and 49 years.
Competencies and Skills
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Strong interpersonal and communication abilities.
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Ability to work effectively as part of a team.
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Excellent organisational skills with keen attention to detail.
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Problem-solving skills for handling customer concerns and operational challenges.
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Comfortable using a cash register or computer-based point of sale (POS) system.
Application Process
Interested candidates should prepare to:
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Complete a Customer Centric Potential Work Performance Assessment Battery.
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Answer key application questions, such as:
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In which area do you currently live?
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How would you handle a dissatisfied customer?
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Have you used a POS system before?
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Do you have stock-taking experience?
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How do you maintain clean and well-stocked shelves?
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What steps would you take if you noticed an incorrect price label?
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Why Join Our Team
Working as a General Assistant provides an opportunity to develop valuable retail and customer service skills while being part of a collaborative and supportive team. You will gain hands-on experience in stock management, sales support, and day-to-day retail operations, offering an excellent foundation for future career growth in the retail industry.
Diversity and Inclusion
We are an equal opportunity employer committed to fostering an inclusive workplace. We encourage applications from all qualified individuals, including those with disabilities.
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