Shop Assistant / Cashier – Clicks Manzini Mall
Listing Reference: click_021635
Application Deadline: 21 October 2025
Location: Manzini Mall, Swaziland
Industry: FMCG, Retail, Wholesale & Supply Chain
Contract Type: Permanent
Employment Equity: Yes
About Clicks Group
Clicks Group is a leading health and beauty retailer across Southern Africa, committed to delivering exceptional customer service and an extensive range of quality products. We aim to be the customer’s first choice health and beauty retailer, offering a rewarding shopping experience in every store.
Position Overview
We are seeking a Shop Assistant / Cashier to join our team at Clicks Manzini Mall. This role focuses on providing outstanding customer service, accurate point-of-sale (POS) operations, and professional merchandising to create a positive shopping experience.
Key Responsibilities
As a Shop Assistant / Cashier, you will:
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Customer Service Excellence
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Deliver superior service as a brand ambassador, offering a friendly and professional approach to every customer.
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Make customers aware of promotions to ensure they “feel good and pay less.”
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Point of Sale (POS) Operations
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Execute all POS activities efficiently and accurately.
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Scan merchandise and collect payments with a high level of accuracy.
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Handle cash safely and responsibly at all times.
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ClubCard Promotion
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Proactively promote and enrol new members to achieve clubcard participation targets.
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Explain rewards and benefits clearly to customers.
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Merchandising & Store Standards
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Maintain merchandising and general housekeeping duties to meet Clicks’ visual standards.
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Keep up-to-date knowledge of products, promotions, and events to provide correct information to customers.
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Team Support
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Assist colleagues and management in daily store operations, stock control, and promotional activities.
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Required Knowledge & Skills
Knowledge
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Basic maths and numeracy.
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Retail/FMCG background with understanding of merchandising and promotions.
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Awareness of stock management procedures.
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Strong understanding of customer service excellence.
Skills
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Planning and organising.
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Problem-solving and quick decision-making.
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Strong customer orientation and communication abilities.
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Computer literacy and numerical accuracy.
Competencies
Essential
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Relating and networking.
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Following instructions and procedures.
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Delivering results and meeting customer expectations.
Desirable
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Working with people.
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Persuading and influencing.
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Coping with pressure and setbacks.
Minimum Qualifications & Experience
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Education:
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Essential: Grade 12 (Matric).
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Desirable: Minimum 50% in both Maths and English at Grade 12 level.
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Experience:
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Previous experience in a customer-facing role within a retail or FMCG environment is advantageous.
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Why Join Clicks Manzini Mall?
This is your opportunity to build a retail career with one of Africa’s leading health and beauty chains. Clicks provides growth potential, skills development, and a vibrant workplace that values service excellence.
How to Apply
Submit your application online before 21 October 2025 using the Listing Reference: click_021635. Ensure your CV highlights relevant retail or customer service experience and your commitment to exceptional customer care.
Related Links to Explore
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View More Clicks Careers – Discover other opportunities across Southern Africa.
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Retail Job Application Tips – Learn how to create a standout retail CV.
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Customer Service Skills Guide – Improve your skills to succeed in retail roles.
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