Company: Pedros
Location: Cape Town
Area: Mitchells Plain Westgate
Job Type: Permanent
Industry: Restaurant / Fast Food
Experience Level: Entry Level
📌 Job Overview
The Co-Ordinator role at Pedros’ busy Mitchells Plain Westgate store focuses on managing shift operations while ensuring service, quality, and productivity standards are consistently achieved. This position is ideal for motivated individuals who thrive in a fast-paced environment and are committed to operational excellence.
🧾 Key Responsibilities
👥 Customer Service
- Greet customers warmly and create a positive first impression
- Take customer orders accurately (in person, drive-thru, or online pickups)
- Present food and drinks neatly, correctly, and on time
- Ensure orders match receipts and special requests
- Resolve minor customer concerns politely and escalate when necessary
🧹 Operations & Hygiene
- Maintain cleanliness of the counter, dining area, and presentation stations
- Follow food safety, hygiene, and company standards at all times
- Work closely with kitchen staff to ensure smooth order flow
- Restock items such as cups, lids, sauces, and napkins
⚙ Shift Management
- Manage shift operations to meet service, quality, and productivity standards
🎓 Requirements
- Previous supervisory experience preferred
- Strong leadership and organisational skills
- Ability to work independently
🧠 Skills & Competencies
✔ Strong communication and customer service skills
✔ Accuracy and attention to detail
✔ Time management and multitasking
✔ Teamwork and cooperation
✔ Basic cash-handling and POS skills
✔ Problem-solving and adaptability
✔ Professional appearance and personal hygiene
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