Retail Store Assistant

Retail Store Assistant – Midlands M – Pietermaritzburg
Dis-Chem Pharmacies Limited
Pietermaritzburg, KwaZulu-Natal
Permanent
Posted on: 19 February 2025
Closing Date: 05 March 2025

Job Details
Division: CB Division
Minimum Experience: Associate
Company Primary Industry: FMCG
Job Functional Area: Other

Job Description
Dis-Chem Pharmacies’ Midlands store is looking for a Retail Store Assistant to join the team. The role focuses on assisting with the overall management of the store, ensuring operational and administrative duties are performed according to standard policies and procedures.

Minimum Requirements

• Grade 12 / Matric
• Basic computer skills (Word, Excel, and Outlook). SAP experience is a plus.
• Retail experience

Job Specification

• Manage and report customer compliments and complaints to management.
• Establish professional relationships with customers.
• Resolve customer stock queries.
• Maintain external communication with customers to provide feedback.
• Assist customers with inquiries and refer them to relevant departments.
• Meet customer turnover per hour rate benchmarks.
• Handle shorts and overs at the point of sale, including floats.
• Manage refund and return transactions.
• Ensure back shopping and returned goods are processed correctly.
• Verify and review deliveries and invoices for accuracy.
• Assist Receiving Manager with preparing and logging Distribution Centre claims.
• Manage and control high-risk stock.
• Prepare daily run reconciliations.
• Prepare, order, and receive branch change requirements for cashiers.
• Maintain effective liaison between relevant parties.
• Maintain document control, including float, petty cash, and cash on hand.

Competencies

• Retail administration and operational knowledge.
• Team player with good customer relations skills.
• Leadership and management skills.
• Trustworthy and honest.
• Ability to work under pressure and meet deadlines.

Special Conditions of Employment

• South African citizen
• MIE, clear criminal and credit record
• Driver’s license and/or own reliable transport

Remuneration and Benefits

• Market-related salary
• Medical aid
• Provident fund
• Staff account

Please Note
Only successful applicants will be contacted. If you haven’t been contacted within two weeks after the closing date, please consider your application as unsuccessful.

Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem’s approved Employment Equity Plan and targets will be considered as part of the recruitment process aligned with Dis-Chem’s Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.

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