Senior Operations Manager – Durban | Pedros Careers South Africa

March 11, 2026 admin RPO recruitment 0

 

Location: Durban, KwaZulu-Natal, South Africa
Job Type: Permanent
Division: Head Office / Operations
Experience Level: Mid-Senior
Company Industry: Restaurants / Food & Beverage
Functional Area: Management / Operations

About Company

Pedros is a leading restaurant brand in South Africa, known for delivering exceptional dining experiences, operational excellence, and a high-performance culture. With a strong focus on customer satisfaction and brand standards, Pedros provides a dynamic environment for growth and career advancement.

We are looking for a Senior Operations Manager to oversee multiple stores in Durban, driving profitability, operational compliance, and team development.

Position Overview

The Senior Operations Manager is responsible for implementing and maintaining the Operations Management System across allocated stores. The role focuses on achieving sustainable profitability, operational excellence, brand compliance, and people development, while ensuring all SOPs, food safety standards, and service benchmarks are consistently met.

Key Responsibilities

Operational Performance & Profitability

  • Manage and support all operational issues across allocated stores
  • Drive turnover growth, customer count growth, gross profit, and overall profitability
  • Ensure cost control on food, labour, and operational expenses
  • Monitor and improve service efficiency using performance-based metrics

SOP, Quality & Compliance

  • Maintain food quality as a top priority
  • Ensure strict adherence to SOPs, policies, and operational standards
  • Maintain brand audit, food safety audit, and mystery shopper scores above benchmarks
  • Implement corrective actions from audits and compliance risks

People Management & Leadership

  • Plan, lead, and control store management teams to meet or exceed targets
  • Coach, mentor, and develop Store Managers and teams for improved performance
  • Drive engagement, reduce staff turnover, and build high-performing teams
  • Oversee onboarding, training, and performance management

Customer Experience & Brand Standards

  • Ensure high levels of customer satisfaction across all channels
  • Monitor and resolve customer complaints in a timely manner
  • Drive positive digital ratings, QR survey participation, and Net Promoter Score metrics
  • Uphold Pedros’ leadership principles, values, and customer-focused culture

Reporting, Administration & Communication

  • Prepare, analyse, and review weekly and monthly operational reports
  • Ensure accurate KPI reporting on audits, financial performance, and action plans
  • Maintain effective communication with stores, management, and support teams
  • Support marketing plans, promotions, and operational initiatives

Key Performance Indicators (KPIs)

  • Like-for-like turnover and customer growth
  • EBITDA and gross profit % targets
  • Brand audit, food safety audit, and mystery shopper scores
  • Service speed and delivery metrics
  • Customer complaints ratio and digital ratings
  • Staff and management turnover rates
  • Delivery aggregator uptime and performance

Minimum Requirements

  • Qualification in Operations, Marketing, Business Development, or Business Administration
  • Franchise and/or corporate multi-store experience
  • GAAP / Micros system experience
  • Minimum 2 years’ experience as a multi-store operator or similar role
  • Proven ability to manage multi-site operations in a high-volume environment
  • Valid driver’s licence; own vehicle preferred
  • Willingness to travel regularly and support operational needs outside standard hours

Technical & Behavioural Competencies

Technical Skills:

  • Strong operational and financial acumen
  • Ability to manage quality control and SOP compliance
  • Achieve sales, GP%, and profitability targets
  • Advanced MS Office and reporting skills

Behavioural Skills:

  • Excellent communication and interpersonal skills
  • Strong leadership and people management capability
  • High emotional intelligence (EQ)
  • Ability to work under pressure and manage multiple priorities
  • Detail-oriented, autonomous, and collaborative
  • Strong problem-solving and decision-making skills

Why Join Pedros

  • Lead multi-store operations in Durban with high visibility
  • Shape operational excellence and team performance across multiple sites
  • Competitive, negotiable salary based on experience
  • Opportunity to grow within a dynamic restaurant and retail environment

How to Apply

Apply today by contacting RPO Recruitment via LinkedIn or your CV via their email channel. For direct inquiries:

Only candidates meeting the listed criteria will be considered. Applicants will be contacted within 3 days if shortlisted.

Explore More Opportunities

Connect With Us

 

Be the first to comment

Leave a Reply

Your email address will not be published.


*