Call Centre Agent – Outbound

Job Title: Call Centre Agent – Outbound
Location: Johannesburg, Gauteng, South Africa
Reference Number: TSE240815-5
Closing Date: 23 August 2024
Company: Tsebo Solutions Group
Job Type: Permanent
Division: Group Sales and Marketing

About Us:

Tsebo Solutions Group is a leading African Integrated Workplace Management Solutions provider specializing in a wide range of services, including Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, and more. Our focus on developing our people is the foundation of our purpose, ensuring that we meet every nuance of our clients’ needs.

Key Responsibilities:

• Lead Generation:
  • Make outbound cold calls to generate leads.
  • Capture client details and share them with the assigned Sales team.
  • Meet daily, weekly, and monthly targets as set by key performance indicators (KPIs) in the Call Centre.
• Client Interaction:
  • Handle and resolve client queries promptly.
  • Log client requests and ensure follow-up.
  • Provide feedback to Business Development Managers and Sales Directors.
• Market Research:
  • Research prospects to identify suitable divisions for appointments.
  • Gather and analyze market data on potential clients.
• Relationship Management:
  • Maintain relationships with stakeholders.
  • Communicate feedback to C-Suite leaders both internally and externally.
  • Motivate the team by sharing insights and assisting with securing appointments.

Skills and Competencies:

• Proficiency in MS Office Suite.
• Excellent customer rapport and superior communication skills.
• Strong telephone and email etiquette.
• Ability to manage time effectively and handle objections.
• Resilience and target-driven mindset.
• Knowledge of the equipment, materials, and suppliers used in facilities management.
• Ability to deal with irate customers and maintain professionalism.
• Understanding of services environments (such as cleaning, catering, facilities management, and security) is advantageous but not required.
• Proficiency in English; additional languages are a plus.

Qualifications:

• Education:
  • Minimum Grade 12. An appropriate tertiary qualification is an added advantage.
• Experience:
  • 1-2 years of experience in an outbound call centre environment.
  • An understanding of a service environment is advantageous.

Application Information:

If you are experienced in outbound call centre operations and are looking for a dynamic opportunity within a leading service provider, apply by 23 August 2024 to join Tsebo Solutions Group as a Call Centre Agent – Outbound. This role offers the chance to contribute to our sales and marketing efforts, driving business growth while ensuring client satisfaction.

 

apply here