Clinic Receptionist

Clinic Receptionist – Longships, Plettenberg Bay

Location: Plettenberg Bay, Western Cape
Job Type: Permanent
Closing Date: 22 October 2024

Dis-Chem Pharmacies is seeking a Clinic Receptionist at their Longships-Plettenberg Bay location. This role focuses on providing top-notch patient support, both in-person and over the phone, and coordinating appointments and documentation to ensure the smooth operation of the clinic and delivery of quality patient care.

Key Responsibilities:

• Patient Registration: Register patients according to established standards and assist with the completion of medical forms and insurance documentation.
• Appointment Coordination: Ensure smooth scheduling and movement of patients through appointments.
• Administrative Support: Manage patient records, including opening new files and verifying information accuracy.
• Medical Aid Processing: Process medical aid payments and assist patients with medical aid authorizations.
• Reception Area Maintenance: Keep the reception area clean, ensuring privacy and confidentiality.
• Call Management: Answer incoming calls promptly, using proper telephone etiquette, and provide accurate information to callers. Take detailed messages and ensure correct transfer of calls.
• Emergency Assistance: Provide support to patients in distress and assist during emergencies.
• Customer Support: Assist walk-in guests, handle inquiries, and provide feedback to customers and patients within a timely manner.

Minimum Requirements:

• Grade 12 / Matric

Competencies and Skills:

• Communication Skills: Strong verbal communication and active listening skills.
• Attention to Detail: Ensure all patient details, messages, and calls are accurately captured and processed.
• Problem Solving: Able to assist patients with queries and resolve issues effectively.
• Time Management: Ability to handle multiple tasks efficiently and work under pressure.

Special Conditions of Employment:

• South African Citizen
• Must have a dedicated workstation (sit at a desk most of the day)
• Clear criminal and credit record
• Driver’s license and/or reliable transport

Remuneration and Benefits:

• Market-related salary
• Medical aid
• Provident fund
• Staff account

Dis-Chem Pharmacies is committed to employment equity as part of its Employment Equity & Transformation Strategy. The company encourages applications from People with Disabilities.

 

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