Job Title: Cleaning Manager
Reference Number: TSE241202-1
Job Type: Permanent
Location: Brackenfell, Western Cape, South Africa
Closing Date: 2025/01/13
About Tsebo:
Tsebo Solutions Group is a leading African Integrated Workplace Management Solutions Provider, specializing in integrated services including cleaning, hygiene, catering, and facilities management. This role oversees operations, client relations, and service quality within the healthcare industry in Brackenfell, ensuring compliance with specific SLAs.
Duties and Responsibilities:
Operational Management:
- Manage the site efficiently, addressing client requests with urgency.
- Allocate resources effectively to maximize cleaning output, adhering to SLAs.
- Manage staff schedules, job cards, and ensure high service standards.
- Handle site closures and related processes (staff, equipment, billing).
- Retain contracts by maintaining excellent service and mitigating risks.
- Uphold the company’s image with professional staff presentation and adherence to policies.
- Maintain and repair assets; ensure equipment is in good condition.
Communication and Client Relations:
- Conduct regular client meetings and complete checklists.
- Respond promptly to client and management requests.
- Submit reports, including hygiene, inspections, and training.
- Communicate company updates effectively to staff and management.
Labour Management:
- Collaborate with HR for staffing allocations and time sheet submissions.
- Address HR and industrial relations issues per company disciplinary code.
- Conduct performance appraisals and identify training needs for staff.
- Ensure compliance with Tsebo’s House Rules and legal regulations.
Health and Safety:
- Adhere to OHS Act requirements and company policies for site safety.
Financial Management:
- Manage leave liability and budget adherence for chemicals and consumables.
- Identify opportunities for additional business within contracts.
- Authorize and bill rechargeable work and overtime within deadlines.
- Ensure timely debtors’ collections and manage capital expenditures.
General:
- Maintain morale and motivation among staff.
- Attend training, meetings, and implement initiatives by Tsebo or clients.
- Represent the TCS brand professionally.
- Perform ad-hoc duties as required.
Skills and Competencies:
- Strong client relationship management and communication skills.
- Leadership and team management skills.
- Attention to detail and problem-solving experience.
- Adaptability and ability to work under pressure.
- Strong understanding of cleaning principles, policies, and SLA requirements.
Qualifications:
- Minimum of 5 years’ experience in a similar role, preferably in healthcare.
- Middle management experience overseeing large teams.
- Knowledge of industrial relations and cleaning principles.
- Experience in staff scheduling and task allocation.
Application Notes:
Candidates with experience in the healthcare industry, strong leadership, and operational skills are preferred. Demonstrated ability to manage large teams and deliver on client expectations will be advantageous.
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