Pharmacy Manager

Pharmacy Manager – Clicks The Islands
Reference: click_019222
Location: Roodepoort
Position Type: Permanent
Industry: Pharmaceutical Sector
EE Position: Yes
Application Deadline: 14 February 2025
Remuneration: Market-related

About Clicks Group

Clicks Group strives to be the customer’s first choice health and beauty retailer. We are dedicated to delivering exceptional customer service and fostering a work environment that encourages growth, innovation, and customer-centric values.

Job Description

We are looking for a Pharmacy Manager to lead and manage the dispensary and clinic operations at Clicks The Islands. This role involves ensuring high standards of pharmaceutical care, accurate dispensing, and expert advice while achieving sales, compliance, and service excellence targets. As the Pharmacy Manager, you will lead a dynamic team and play a crucial role in driving the operational and financial success of the dispensary.

Key Responsibilities

• Ensure high standards in pharmaceutical care, safe dispensing, and the provision of advice in compliance with SAPC regulations.
• Oversee all dispensary operations, including stock management, shrinkage control, housekeeping, and administration, following company and regulatory standards.
• Manage the financial performance of the dispensary, focusing on core targets, expense control, and taking proactive actions for improvement.
• Lead and develop employees, including learners and interns, to ensure they have the skills and motivation needed to meet business goals.
• Effectively schedule staff in line with labour policies and ensure accurate time and attendance records are maintained.
• Drive customer service initiatives to enhance customer experience, increase loyalty, and meet club card participation targets.
• Collaborate with the clinic and healthcare aisle to offer a comprehensive healthcare service to customers.
• Promote Clicks Group’s values and vision, driving a high-performing culture that enhances employee satisfaction and customer loyalty.

Required Knowledge & Skills

• Knowledge:

  • SAPC and relevant legal regulations
  • Ethical working practices and patient care principles
  • Stock, cost, risk, and compliance management
  • Customer service excellence
  • Labour legislation and IR practices
  • Financial management principles
  • Competency-based interviewing

• Skills:

  • Strong managerial, coaching, and leadership skills
  • Results-driven with excellent planning and organizational skills
  • Problem-solving and decision-making capabilities
  • Strong customer orientation with effective patient care
  • Computer literacy and financial acumen

Competencies

• Essential:

  • Leadership & Supervising
  • Delivering Results & Meeting Customer Expectations
  • Planning & Organizing

• Desirable:

  • Relating & Networking
  • Coping with Pressures & Setbacks
  • Entrepreneurial & Commercial Thinking
  • Adhering to Principles & Values

Minimum Requirements

• Experience:

  • Minimum 2 years’ experience post-community service
  • Minimum 1 year of people management experience
  • Registration as a Responsible Pharmacist with SAPC
  • Retail pharmacy experience (desirable)
  • Unisolve experience (desirable)

• Education:

  • Registered Pharmacist with SAPC

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Apply today to join Clicks in delivering superior healthcare and customer service!

APPLY HERE