Call Centre Agent

Call Centre Agent – FNB
Location: Randburg, Gauteng, South Africa
Job Type: Full-time
Posted On: Today
Application Deadline: 26 February 2025 (18 hours left to apply)

Job Description
Welcome to FNB, the home of the #changeables. We’re a bank that designs for the shapeshifters and delivers products and services that make us incredibly proud of the people who make it happen. Join us and become part of a team where experts come together to ignite effective change.

We are looking for a Call Centre Agent who will provide customers with exceptional service by ensuring their needs are understood and requests are processed promptly. Build and maintain strong relationships with internal and external stakeholders while delivering individual results through personal effort and skill.

Key Responsibilities

• Provide telephonic communication with clients to deliver accurate product information following standards and protocols.
• Drive growth and profitability in line with cost management.
• Resolve all customer queries efficiently, ensuring all communications are professional and completed within deadlines.
• Maintain expert knowledge of products, pricing, application processes, and timelines to achieve relevant service targets.
• Ensure efficiency in service productivity and performance in the Call Centre.
• Report on Call Centre activities to improve business results and contribute to performance outcomes.
• Comply with governance regarding audit requirements and legislative standards.
• Ensure client feedback and issues are accurately recorded on the CRM system.

Ideal Candidate

• NQF Level 5 qualification
• 1 to 2 years’ related experience
• Experience with Hogan and/or Call Centre CRM systems
• Ability to deliver excellent customer service and work well under pressure

Why FNB?

• Opportunities for networking and collaboration
• Challenging work environment with opportunities to innovate
• Access to career growth and development
• Competitive salary and benefits, including wellness support 24/7

About FNB
At FNB, we’re a team of 20,000+ people globally, dedicated to making a positive impact. We are proud to be recognized as one of the leaders in banking innovation and are committed to delivering top-tier service to our customers.

Apply Now
Don’t miss out on the chance to be a part of FNB’s dynamic team as a Call Centre Agent. Apply before 26th February 2025 to secure your opportunity.

Equal Opportunity Employer
FNB supports the recruitment and advancement of individuals with disabilities. We encourage all candidates, regardless of background, to apply.

apply here