Collections Advisor

Collections Advisor-1 – FNB
Location: Johannesburg, Gauteng, South Africa
Job Type: Full-time
Posted On: Today
Application Deadline: 28 February 2025 (2 days left to apply)

Job Description
As a Collections Advisor at FNB, you will play a key role in recovering delinquent accounts, resolving credit queries, negotiating payment arrangements, and ensuring adherence to credit and payment solutions to increase revenue.

Key Responsibilities

• Recover delinquent accounts and maintain basic credit information.
• Compile reports, obtain approvals for refinancing and repossessions.
• Collect on arrears portfolio within mandate and resolve credit queries.
• Negotiate payment arrangements and inform customers of payment solutions.
• Ensure exceptional service and exceed customer expectations with proactive, innovative solutions.
• Manage costs and expenses within approved budget to achieve cost efficiencies.
• Efficiently resolve all customer queries within agreed timelines.
• Take responsibility for own development to enhance competencies.

Ideal Candidate

• Matric qualification required.
• Must have at least 3 years of previous collections experience.
• Good negotiation, communication, and facilitation skills.
• Experience in Hogan and Secure Chat is an advantage.
• Knowledge of credit card products is an advantage.
• Strong business writing skills for emails and Secure Chat queries.
• Exceptional customer service skills and a passion for assisting customers.
• Ability to work under pressure and meet targets.
• Ability to build relationships and collaborate with other credit teams.

Why FNB?

• Opportunities to network and collaborate.
• A challenging and progressive working environment.
• Opportunities to innovate and own initiatives end-to-end.

Apply Now
Submit your application before 28 February 2025 to join the FNB team and make an impact on credit recovery and customer service excellence.

Equal Opportunity Employer
FNB supports the recruitment and advancement of individuals with disabilities. Candidates may disclose disability information voluntarily, which will be kept confidential unless legally required for disclosure.

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