Support Advisor FAIS

Support Advisor FAIS – FNB
Location: Cape Town, Western Cape, South Africa
Job Type: Full-time
Posted On: Today
Application Deadline: 4 March 2025 (6 days left to apply)

Job Description
As a Support Advisor FAIS at FNB, you will provide exceptional advice, support, and/or sales through excellent service and a deep understanding of products to ensure an outstanding banking experience for customers.

Key Responsibilities:

• Deliver advice, support, and sales to provide clients with superior banking solutions.
• Act responsibly with work-related resources to contribute to cost containment.
• Continuously assess your performance, request feedback, and pursue training opportunities.
• Assist with profit growth through sales and acquisition of new clients.
• Engage proactively with client portfolios to optimize benefits, fees, returns, etc.
• Identify and manage sales opportunities while managing the leads pipeline effectively.
• Provide timely information for decision-making by reporting on transactional and process activities.
• Comply with statutory, legislative, policy, and governance requirements.
• Provide efficient administration through careful and timely planning, reporting, and updates.
• Ensure customer expectations are exceeded by addressing their needs promptly and efficiently.
• Focus on growth by managing existing clients, generating new leads, and expanding the customer base.
• Contribute to a service excellence culture by building positive relationships and fostering feedback.

Ideal Candidate:

• Strong knowledge of banking products and services.
• Excellent communication and sales skills.
• Client-focused, with a drive to meet or exceed customer expectations.
• Strong organizational skills and the ability to manage multiple priorities.
• Experience in a customer service or sales-related role.

Why FNB?

• Opportunities for career growth and development.
• Competitive salary and benefits package.
• Access to wellness and professional support.

Apply Now
Be part of a diverse and innovative team at FNB. Apply before 4 March 2025.

Equal Opportunity Employer
FNB supports recruitment and advancement of individuals with disabilities. We encourage all applicants to disclose their disability information on a voluntary basis.

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