Kids Club Team Leader
Company: Sun International – InterContinental Table Bay Cape Town
Location: Cape Town, Western Cape
Reference Number: SI-417
Department: Rooms: Front Office
Positions Available: 1
Job Type: Permanent
Industry: Hospitality, Leisure & Tourism
Salary: Market Related
About the Role
Sun International’s InterContinental Table Bay Cape Town is seeking an experienced and passionate Kids Club Team Leader to oversee the daily operations of our Kids Club. This role is dedicated to creating a safe, fun, and engaging environment for young guests, ensuring that they enjoy unforgettable experiences while their parents have peace of mind.
The successful candidate will be responsible for planning activities, supervising staff, ensuring compliance, and maintaining high service standards, while also contributing to marketing, administration, and revenue growth.
Key Responsibilities
1. Kids Club Operations & Supervision
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Oversee daily Kids Club operations, ensuring smooth running of activities, staff, and facilities.
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Conduct regular inspections to ensure compliance with SHE legislation, SOPs, and quality standards.
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Keep the facility clean, organised, safe, and welcoming at all times.
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Implement continuous improvement initiatives based on feedback and best practices.
2. Activity Planning & Delivery
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Develop and implement age-appropriate daily activity programs including arts, crafts, games, sports, storytelling, educational sessions, and themed events.
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Incorporate elements of local culture, heritage, and nature into activities, creating memorable, culturally rich experiences.
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Supervise the setup of play areas, ensuring safety and readiness of equipment and resources.
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Interact with children and parents to address needs, concerns, or special requirements.
3. Guest Interaction & Service Excellence
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Welcome and engage with children and parents, ensuring a friendly and professional experience.
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Provide customised offerings such as party packages, group activities, entertainment, and meals.
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Collaborate with marketing to promote and upsell Kids Club services and special activities.
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Contribute to guest engagement campaigns, content creation, and promotional events.
4. Staff Leadership & Development
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Draft weekly staff rosters and allocate duties to ensure operational coverage.
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Oversee timekeeping systems (e.g., Kronos) and manage leave and schedules.
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Conduct shift briefings, manage handovers, and ensure accurate shift reporting.
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Onboard new team members and provide training, coaching, and mentorship.
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Conduct performance appraisals, handle employee relations, and enforce disciplinary procedures where needed.
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Ensure staff maintain professional presentation and align with brand standards.
5. Administration & Reporting
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Manage guest registrations, attendance records, and cashier transactions.
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Monitor and reconcile daily revenues, attendance figures, stock usage, and expenses.
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Conduct monthly stock counts of Kids Club supplies, equipment, and merchandise.
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Maintain organised filing systems (manual or digital) in line with company and legislative requirements.
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Provide staff with feedback from audits and drive continuous improvement initiatives.
Requirements
Education
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Grade 12 / Matric.
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Certificate in Early Childhood Development/Education.
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Valid First Aid Certificate.
Experience
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Minimum 5 years’ experience in a kids club, crèche, or childcare environment.
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At least 2 years’ experience at a supervisory level.
Skills & Knowledge
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Strong activity planning and craft design skills.
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Knowledge of childcare safety regulations and SHE legislation.
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Proficiency in MS Office Suite and Opera systems.
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Inventory management and project coordination.
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Excellent communication skills (English – verbal and written).
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Strong leadership and interpersonal skills.
Work Conditions
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Ability to work shifts, weekends, and public holidays as required.
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Physically fit and mobile to perform duties effectively.
Equity
Sun International is committed to diversity and transformation. Preference will be given to suitably qualified candidates from designated groups in line with the Employment Equity Act (No. 55 of 1998), internal recruitment policies, and the unit’s employment equity plans.
Why Join Us?
This is a unique opportunity to lead a dynamic Kids Club team in a world-class hospitality environment at one of Cape Town’s most iconic hotels. You will have the chance to combine your passion for childcare and creativity with the prestige of working for Sun International, creating lasting memories for our youngest guests and their families.
How to Apply
Interested candidates who meet the requirements are invited to submit their applications through the Sun International Careers Portal, including:
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A comprehensive CV.
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Copies of relevant qualifications and certifications.
✅ Bring your creativity, leadership, and passion for children’s development to Sun International – and help us create magical experiences for our young guests at the Table Bay Hotel.
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