Alarm & CCTV Service Technician – Fidelity Services Group, Cape Town
Location: Cape Town, Western Cape
Division: Fidelity ADT
Business Unit: Fidelity ADT – Cape Town
Job Type: Permanent – Full-Time
Industry: Security and Investigations
Functional Area: Information Technology
Minimum Experience: Associate Level
Closing Date: 31 October 2025
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About Fidelity Services Group
Fidelity Services Group is one of South Africa’s leading integrated security solutions providers, delivering innovative, reliable, and cost-effective protection services to a wide range of clients in the commercial, industrial, and residential sectors. The company operates with a strong commitment to excellence, integrity, and the continuous development of its people.
As a trusted name in the security and investigations industry, Fidelity ADT plays a key role in safeguarding homes, businesses, and communities across the country. The company combines cutting-edge technology with skilled professionals to provide tailored solutions in alarm systems, CCTV surveillance, access control, and monitoring.
If you are a skilled technician who thrives in a hands-on technical environment and enjoys problem-solving, this role offers you an exciting opportunity to build a long-term career with a company that values expertise, professionalism, and customer satisfaction.
Position Overview
Fidelity ADT Cape Town is currently seeking a qualified Alarm & CCTV Service Technician to join its team of dedicated security professionals. The successful candidate will be responsible for servicing, repairing, and maintaining alarm systems and related security equipment for domestic, commercial, and industrial clients.
This position requires a highly motivated individual with strong technical knowledge, excellent troubleshooting skills, and the ability to work both independently and as part of a team. You will be responsible for ensuring that all security systems are fully functional, compliant with company standards, and meet client expectations.
Minimum Qualifications and Experience
To be considered for this position, applicants must meet the following minimum requirements:
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Matric or equivalent qualification (Grade 12 essential).
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At least 5 years’ experience working as an Alarm Technician within the security or electrical systems industry.
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Proven expertise in alarm system programming, wiring, installations, and fault finding.
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Must hold a valid driver’s license.
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PSIRA registration (Grade E) is mandatory.
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Strong technical knowledge of DSC, FBI, CADDX, IDS, Paradox, and Texecom alarm systems.
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Working knowledge of CCTV systems, Intercoms, and Access Control solutions.
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Ability to work standby shifts as per the duty roster.
Core Responsibilities
The primary duties of the Alarm & CCTV Service Technician include technical maintenance, troubleshooting, customer support, and administrative reporting. The role requires both field-based and office-based work to ensure smooth operations and optimal system performance.
Technical Responsibilities
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Conduct service calls, maintenance, and repairs of alarm systems at client premises.
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Program and configure alarm panels to meet Fidelity ADT standards and client specifications.
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Perform system handovers and quotations for new installations or upgrades.
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Re-program existing alarm systems when taking over systems from other providers.
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Install and test small alarm or CCTV systems when required.
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Assist with system link-ups for new clients joining the Fidelity ADT network.
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Conduct fault finding and implement efficient solutions to ensure system reliability.
Administrative Responsibilities
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Complete daily drive sheets, job reports, and technical invoices accurately and on time.
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Prepare quotes for upgrades or replacements and submit them for management review.
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Conduct vehicle, ladder, and equipment inspections and report findings to the Field Line Manager (FLM).
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Maintain an up-to-date record of all tools, equipment, and stock used in service jobs.
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Keep the company vehicle clean and organized at all times.
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Ensure that all documentation and client records are completed according to company standards.
Performance Expectations
At Fidelity ADT, all technicians are expected to maintain the highest standards of performance and professionalism. The following performance areas will be used to assess your success in this role:
Technical Standards
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Ensure all service calls are attended to promptly or rescheduled appropriately.
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Guarantee that all alarm systems are programmed in accordance with company and client requirements.
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Maintain high-quality workmanship during installations, maintenance, and repairs.
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Ensure all documents and job cards are completed accurately and submitted within set timelines.
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Comply with health and safety standards during all technical operations.
Administrative Standards
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Maintain accurate records of daily activities, including drive sheets and job reports.
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Submit technical invoices and quotations timeously and with full accuracy.
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Ensure weekly inspection checks on equipment, ladders, and vehicles are completed and reported.
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Conduct stock control checks regularly to avoid shortages or discrepancies.
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Maintain a professional image by ensuring that vehicles and uniforms are clean and presentable at all times.
Key Attributes and Competencies
The ideal candidate for this position should possess a strong mix of technical and interpersonal skills.
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Excellent technical problem-solving and analytical abilities.
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Strong attention to detail and commitment to delivering quality work.
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Ability to work independently under minimal supervision.
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Strong communication and customer service skills.
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Ability to work under pressure and meet deadlines.
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High level of honesty, reliability, and professionalism.
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Good understanding of security technology and product trends.
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Physically fit and capable of performing field-based work.
Working Conditions
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You will be required to work standby shifts as per the company’s duty schedule.
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The role involves traveling to client sites within Cape Town and surrounding areas.
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Occasional overtime or after-hours work may be required during system emergencies or large installations.
Why Join Fidelity ADT?
Working for Fidelity ADT means being part of one of South Africa’s most reputable security organizations. The company offers employees opportunities for continuous growth, training, and development in line with its mission to empower its workforce and uphold global best practices.
Employees enjoy a professional work environment, ongoing technical support, and access to the latest security technologies. Fidelity Services Group places a strong emphasis on integrity, accountability, and teamwork—values that have helped the company maintain its position as a trusted leader in security solutions for decades.
Employment Equity and Fair Practice
Fidelity Services Group supports employment equity and fair practice principles. Preference is given to Historically Disadvantaged Individuals (HDIs) and Black Female Candidates in line with the company’s transformation strategy. However, all appointments are made purely on merit.
Fidelity Services Group (Pty) Ltd adheres to global business ethics and promotes the continuous development of human capital as a core driver of its success in the markets where it operates.
Application Information
Interested candidates who meet the above requirements are encouraged to apply before 31 October 2025.
If you have not been contacted within 10 working days of the closing date, please consider your application unsuccessful.
Fidelity Services Group reserves the right not to make an appointment to any advertised position.
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