Administrator: Service Advisor – Multifranchise Fourways | Motus Careers South Africa

April 15, 2026 admin Motus 0

Location: Midrand, Gauteng
Job Type: Permanent
Experience Level: Associate
Closing Date: 22 April 2026
Division: Retail
Business Unit: North & Western Region
Industry: Automotive / Customer Service

About Motus Corporation

Motus Corporation is one of South Africa’s leading automotive retail groups, operating a wide network of dealerships across multiple brands and regions. The company focuses on delivering high-quality vehicle sales, servicing, and customer support through its national dealership footprint.

Within its retail operations, Motus Corporation prioritises customer satisfaction, service excellence, and efficient aftersales support systems.

Position Overview

Motus Corporation is seeking a professional and customer-focused Administrator: Service Advisor – Multifranchise Fourways to join its dealership team in Midrand.

The role acts as the key communication link between customers and the technical service team, ensuring smooth coordination of vehicle servicing, repairs, and maintenance. The ideal candidate must be able to manage customer expectations, provide accurate service estimates, and ensure a high standard of service delivery.

Key Responsibilities

Customer Service & Communication

  • Welcome customers professionally and ensure a positive service experience
  • Understand and interpret customer vehicle service needs
  • Maintain continuous communication with customers during repair processes
  • Handle customer queries and complaints through CRM systems

Service Coordination & Estimates

  • Prepare service estimates and explain repair requirements
  • Provide accurate timelines for service completion
  • Liaise with technicians to ensure correct diagnostics and repairs
  • Schedule service appointments and manage workshop flow

Administration & Documentation

  • Maintain job cards, invoices, service sheets, and warranty claims
  • Ensure accurate completion of all dealership service records
  • Update and maintain customer databases
  • Assist with service reporting and documentation processes

Operational Support

  • Coordinate alternative transport, shuttle services, and rentals
  • Support service department efficiency and workflow
  • Assist in achieving dealership service standards and targets

Customer Relationship Management

  • Build strong customer relationships to encourage repeat business
  • Promote additional services and maintenance offerings
  • Ensure customer satisfaction and loyalty

Training & Continuous Improvement

  • Attend OEM and dealership training programs
  • Stay updated on vehicle systems, warranties, and service procedures
  • Participate in team meetings and improvement initiatives

Minimum Requirements

  • Grade 12 (Matric)
  • Valid, unendorsed driver’s licence
  • Computer literate (MS Office and dealership systems)
  • Knowledge of dealership processes (advantageous)
  • Understanding of motor industry operations (advantageous)
  • Basic numerical ability

Core Skills & Competencies

  • Strong customer service orientation
  • Excellent communication and interpersonal skills
  • High attention to detail
  • Ability to multitask in a fast-paced environment
  • Strong organisational and administrative skills
  • Problem-solving ability
  • Team collaboration mindset
  • Reliability and accountability

Personal Attributes

  • Self-motivated and energetic
  • Positive and professional attitude
  • Ethical and trustworthy
  • Results-driven and customer-focused
  • Willingness to learn and develop continuously
  • Strong team player

Why Join Motus Corporation?

Joining Motus Corporation offers:

  • Opportunity to work in a leading automotive retail environment
  • Exposure to high-volume dealership operations
  • Strong training and development support from OEM partners
  • Career growth within a national dealership network
  • A structured, customer-focused service culture

POPIA Compliance Notice

All personal information submitted will be processed in accordance with the Protection of Personal Information Act (POPIA). Data will be used strictly for recruitment purposes and securely stored by the employer.

How to Apply

Interested candidates should apply via the official Motus Corporation or Multifranchise Fourways recruitment platform.

Applicants should include:

  • Updated CV highlighting customer service or service advisor experience
  • Valid driver’s licence copy
  • Proof of Matric certificate
  • APPLY HERE

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