Location: Etwatwa, South Africa
Employment Type: Permanent (Retail Management Role)
Industry: Retail / Customer Service / Store Operations
A Store Manager opportunity is available for experienced retail professionals who are ready to take full responsibility for store performance, customer experience, and operational excellence. This role focuses on driving sales growth, managing staff performance, and ensuring strong compliance with company policies and safety standards.
This position is designed for individuals with strong leadership ability, solid retail experience, and the confidence to manage a fast-paced store environment where performance, discipline, and customer satisfaction are critical.
ROLE PURPOSE AND OVERVIEW
The Store Manager is responsible for protecting and growing profitable market share within the store. This includes executing company strategy at store level, ensuring consistent performance against sales targets, and maintaining high operational standards.
You will be expected to manage all aspects of store performance, including sales growth, staff supervision, customer service excellence, stock control, and financial discipline.
The role requires a hands-on leader who can operate under pressure while maintaining control of both people and processes.
KEY RESPONSIBILITIES
1. Strategic Store Management
You will be responsible for developing and implementing store-level strategies aligned with divisional and company goals. This includes ensuring that daily operations contribute to long-term business growth and profitability.
You will also be expected to regularly review store performance and adjust strategies where necessary to improve results.
2. Sales Growth and Market Share Expansion
A major part of the role is driving store sales and ensuring consistent achievement of monthly and annual budgets. This includes:
- Increasing customer transactions
- Improving conversion rates
- Supporting promotional and loyalty programmes
- Protecting market share against competitors
- Identifying new opportunities for revenue growth
Strong commercial awareness is essential to succeed in this area.
3. Customer Service Management
Customer satisfaction is central to store success. You will be responsible for:
- Implementing customer service standards
- Ensuring effective handling of complaints and queries
- Maintaining delivery service efficiency
- Growing loyalty programme participation
- Ensuring customers receive consistent and professional service
4. Stock and Asset Control
You will manage all store assets, including stock, cash, and equipment. Responsibilities include:
- Reducing shrinkage and losses
- Managing stock ordering and receiving
- Handling damaged, excess, and slow-moving stock
- Ensuring proper stock handling procedures
- Maintaining accurate stock records
5. Human Resource Management
This role requires strong leadership and people management skills. You will:
- Manage staffing levels and schedules
- Oversee training and development
- Handle performance management and disciplinary processes
- Support succession planning and career development
- Maintain good communication between staff and management
6. Store Standards and Compliance
You will ensure the store is always maintained at high operational standards:
- Daily floor inspections and checks
- Implementation of improvement action plans
- Compliance with merchandising standards
- Maintaining housekeeping and store presentation
- Ensuring “ready for business” standards are met
7. Safety and Legal Compliance (OHSA)
You will ensure the store complies with all Occupational Health and Safety requirements:
- Completing safety checklists
- Managing incident reporting and investigations
- Ensuring staff adherence to safety procedures
- Maintaining a safe environment for employees and customers
8. Financial and Expense Management
You will be responsible for controlling store expenses and ensuring profitability:
- Managing budgets effectively
- Monitoring operational costs
- Ensuring financial targets are achieved
- Supporting financial reporting processes
9. Insurance and Incident Administration
All incidents and claims must be properly reported and managed, ensuring documentation is submitted accurately and timeously.
REQUIREMENTS
To be considered for this Store Manager position, candidates must have:
- Grade 12 (Matric)
- 3–5 years retail management experience (or equivalent experience)
- Strong leadership and people management skills
- Good business and financial understanding
- Basic computer literacy
- Strong administrative and organisational ability
- Ability to work under pressure
- Attention to detail
- Knowledge of OHSA regulations
- Valid driver’s licence (advantage)
- Own transport (advantage)
- Strong communication and interpersonal skills
CORE COMPETENCIES
Successful candidates must demonstrate:
- Strong leadership and team motivation ability
- Results-driven mindset with clear focus on targets
- Strong planning and organisational skills
- Ability to delegate effectively and monitor performance
- High integrity and accountability
- Strong customer focus and service orientation
- Ability to perform under pressure in a fast-paced environment
- Continuous self-development mindset
- Strong market awareness and business understanding
WHY THIS ROLE MATTERS
This Store Manager position plays a key role in ensuring store success, customer satisfaction, and business growth. It is ideal for someone who is ready to take full ownership of store performance and lead a team toward measurable results.
HOW TO APPLY
Interested candidates who meet the requirements are encouraged to submit a detailed CV highlighting relevant retail management experience, leadership capabilities, and operational achievements.
Ensure your application clearly demonstrates your ability to manage store performance, lead teams, and drive sales growth in a competitive retail environment
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