Location: Pretoria, Gauteng
Job Type: Permanent
Company: Dis-Chem Pharmacies Limited
Store: Castle Gate
Closing Date: 20 May 2026
About Dis-Chem Pharmacies
Dis-Chem Pharmacies is one of South Africa’s leading pharmacy and retail chains, offering healthcare, beauty, wellness, and personal care products nationwide. As e-commerce continues to grow, Dis-Chem is expanding its Click & Collect services and is seeking talented individuals to support online retail operations.
If you are looking for online administrator jobs, e-commerce jobs in Pretoria, or retail administration vacancies, this role offers an excellent opportunity to build a rewarding career.
Job Purpose
The Online Administrator will be responsible for managing the in-store Click & Collect process for Dis-Chem’s online store. This includes preparing customer orders, maintaining accurate records, handling customer queries, and ensuring a seamless online shopping experience.
Key Responsibilities
Click & Collect Operations
- Process and manage customer online orders.
- Ensure orders are picked, packed, and ready before customer arrival.
- Maintain accurate records of orders received and released.
- Monitor email and system queries and respond promptly.
Customer Service
- Deliver an outstanding customer experience.
- Resolve customer queries quickly and professionally.
- Escalate unresolved issues to management.
Systems and Reporting
- Report system issues immediately.
- Identify opportunities to reduce customer waiting times.
- Provide regular feedback to management on online operations.
Operational Support
- Implement new procedures as required.
- Ensure parcel accuracy to avoid discrepancies.
Minimum Requirements
Essential Qualifications
- Grade 12 / Matric.
- Proof of Vaccination Certificate.
- Minimum of 1 year experience in a retail environment.
- Computer literacy (MS Office and internet browser administration).
Advantageous
- Knowledge of e-commerce and online shopping processes in South Africa.
- Bilingual communication skills.
Required Competencies
- Strong customer service focus.
- Excellent communication and active listening skills.
- Attention to detail.
- Problem-solving ability.
- Time management and accountability.
- Honesty and trustworthiness.
Special Conditions of Employment
Applicants must:
- Be South African citizens.
- Have reliable transport.
- Be willing to work retail hours.
- Be fully vaccinated and provide proof.
- Have clear credit and criminal records.
Salary and Benefits
Dis-Chem offers a market-related salary and a comprehensive benefits package, including:
- Medical aid.
- Provident fund.
- Staff account.
Why Join Dis-Chem?
Joining Dis-Chem gives you:
- Experience in one of South Africa’s fastest-growing retail e-commerce operations.
- Opportunities for long-term career development.
- Competitive employee benefits.
- A dynamic and customer-focused work environment.
Important Application Note
When you click Apply, a questionnaire will open in a new window. Ensure you complete this questionnaire to finalize your application. On mobile devices, the questionnaire may not automatically appear.
POPIA Notice
Your personal information will be processed only for recruitment purposes in compliance with the Protection of Personal Information Act (POPIA).
How to Apply
Apply online via the official Dis-Chem careers portal:
Apply for Online Administrator – Castle Gate
Submit your application before 20 May 2026.
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