Telemarketing Sales Agent Job Opportunity at homechoice – Cape Town, Western Cape

May 19, 2026 admin HOME CHOICE 0

Location: Cape Town
Job Type: Permanent
Closing Date: 22 May 2026
Industry: Retail / Contact Centre Sales
Department: Telemarketing / Outbound Sales

homechoice is hiring Telemarketing Sales Agents for its Cape Town operations. This is a high-performance outbound sales role in a fast-paced contact centre environment where targets, resilience, and closing ability are key to success.

About homechoice

homechoice is a leading South African homeware retailer with over 40 years of experience helping customers create beautiful and affordable homes through innovative product offerings.

About the Telemarketing Sales Agent Role

This is a target-driven outbound sales position focused on engaging potential customers, presenting products, and closing sales over the phone using dialler systems.

You will work in a performance-focused contact centre where consistency, resilience, and strong sales ability are essential.

Key Responsibilities

Outbound Sales & Target Achievement

  • Make high-volume outbound sales calls
  • Achieve and exceed daily, weekly, and monthly sales targets
  • Present and sell homechoice products confidently
  • Handle objections and close sales effectively

Customer Engagement

  • Engage qualified leads via telephone
  • Build rapport quickly and professionally
  • Represent the brand positively in every interaction
  • Deliver a persuasive and customer-focused sales experience

Performance Management

  • Maintain high productivity and conversion rates
  • Work within a strict performance-managed environment
  • Meet KPIs including turnaround time and quality standards
  • Take ownership of personal sales performance

Data & Administration

  • Accurately capture and update customer information
  • Ensure compliance with data protection and company standards
  • Maintain system accuracy in real time

Sales Environment Discipline

  • Work in a high-pressure, target-driven call centre
  • Adapt to fast-changing sales campaigns and scripts
  • Maintain focus and motivation in a competitive environment

Minimum Requirements

  • Grade 12 / Matric (required)
  • 2–3 years outbound sales or telemarketing experience (preferred)
  • Proven track record of meeting or exceeding sales targets
  • Strong objection-handling and closing skills
  • Experience with dialler or CRM systems
  • Excellent verbal communication and telephone etiquette
  • Fluent in English and at least two South African languages (advantageous)
  • Strong MS Office skills (Microsoft Excel, Word, Email)
  • Clear criminal and ITC record
  • Compliance with FAIS fit-and-proper requirements

Key Competencies

  • Strong sales-driven mindset
  • Resilience under pressure
  • Persuasive communication skills
  • High energy and motivation
  • Strong discipline and focus
  • Team-oriented attitude
  • Ability to handle rejection and stay consistent

Salary and Benefits

  • Basic salary plus commission
  • Performance-based incentives
  • Staff facilities including café and lounge areas
  • Affordable staff meals
  • Dynamic and fast-paced working environment

Why Apply for This Role?

  • Opportunity to earn commission-based income
  • Work in a structured, high-performance sales environment
  • Build strong outbound sales and negotiation skills
  • Career growth within contact centre and sales leadership
  • Experience with a leading South African retail brand

Career Growth Opportunities

This role can lead to:

  • Senior Sales Agent
  • Team Leader
  • Sales Coach
  • Contact Centre Supervisor
  • Sales Manager

How to Apply

Apply through official homechoice recruitment channels or visit:
homechoice Careers

APPLY HERE

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POPIA Compliance

By applying, you consent to the processing of your personal information in accordance with South Africa’s Protection of Personal Information Act (POPIA).

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