Hiring Now | Call Centre Agent | IIE Rosebank College, Johannesburg, Gauteng | Permanent Position Available

IIE Rosebank College, part of the ADvTECH Group — Africa’s leading private education provider — is recruiting a motivated, people-focused, and sales-driven Call Centre Agent to join its student recruitment Call Centre team in Johannesburg, Gauteng. Founded in 1909 and now serving more than 30,000 students nationwide, Rosebank College is on a mission to shape futures — and the Call Centre Agent is on the frontline of that mission, recruiting new students through cold calling, telephonic consultations, database management, and brand introduction. If you have a Matric certificate, at least 1 year of sales experience, and the communication skills and customer service orientation to connect meaningfully with prospective students, Rosebank College wants to hear from you.

Don’t miss this opportunity — vacancies are filling fast. Apply before 30 June 2026.

Call Centre Agent Job Overview

Detail	Information
Job Title	Call Centre Agent
Company	ADvTECH — IIE Rosebank College
Division	Rosebank International
Business Unit	Call Centre
Industry	Education Management
Functional Area	Sales / Student Recruitment
Job Type	Permanent
Salary	Market Related
Location	Johannesburg, Gauteng
Minimum Experience	Entry Level (1 Year Sales Experience)
Closing Date	30 June 2026
Application Status	Open – Accepting Applications Now

About the Role

The Call Centre Agent at IIE Rosebank College is responsible for recruiting new students through the application of the Rosebank College recruitment methodology, effective stakeholder relationship management, and active brand awareness activity via the telephone. In this role, you will work from existing student databases to generate referrals, contact prospective students to introduce the Rosebank College brand, conduct structured telephonic consultations, guide students through course selection conversations, capture all student details onto the database, and advise prospects on the application process and acceptance requirements.

This is an entry-level permanent sales and recruitment role that suits someone who is energised by telephone-based customer engagement, who can build genuine rapport quickly, and who is motivated by the knowledge that every successful call they make contributes to a student’s access to higher education. At Rosebank College, the Call Centre Agent does more than fill a quota — they open doors to opportunity for the students who walk through them.

Please note: Rosebank College is an equal opportunities employer. Preference will be given to EE and South African candidates in line with the college’s employment equity commitments.

Key Responsibilities of a Call Centre Agent

Cold Calling & Database Outreach

• View and work through existing student databases, contacting current and former students for referrals of prospective new enrolments.
• Contact parents of existing students to enquire about the prospective enrolment of siblings at Rosebank College, building on existing family relationships to generate new leads.
• Resurrect inactive students from the database by re-engaging lapsed contacts and exploring whether there is a renewed interest in studying at Rosebank College.
• Contact prospective students to market the Rosebank College brand, introducing the institution and its qualifications to new audiences within the assigned calling territory.

Telephonic Consultations & Student Interviews

• Make initial telephonic contact with prospective students, introducing the Rosebank College brand in a professional, engaging, and student-focused manner.
• Invite prospective students for telephonic interviews to discuss their career interests, educational goals, and potential course options at Rosebank College.
• Set up and manage telephonic consultation appointments, explaining the purpose of the interview and the process clearly and accurately to each prospect.
• Acquire and capture student details accurately onto the database, ensuring all information is complete, correctly entered, and available for follow-up.

Student Counselling & Course Guidance

• Present the Rosebank College philosophy and value proposition to prospective students, communicating the institution’s commitment to academic excellence, student success, and career development.
• Ask career-specific questions to establish the prospective student’s area of interest and identify the most suitable course or programme for their goals.
• Discuss selected courses in detail — covering programme content, duration, career outcomes, and admission requirements — in a way that is clear, accurate, and tailored to the individual student.
• Check for understanding throughout the consultation, ensuring that the prospective student has a clear and accurate picture of their options and the next steps in the application process.
• Respond professionally and empathetically to all prospects’ queries and concerns, providing accurate information and reassurance to support confident decision-making.

Application Process Support & Relationship Management

• Advise students and prospects regarding the acceptance requirements and application process at Rosebank College, providing clear guidance on what is required and by when.
• Build rapport with prospective students throughout the interview and consultation process, creating a positive and trusting engagement experience that increases the likelihood of application and enrolment.
• Advise students of the application closing date and relevant deadlines, ensuring no interested prospect misses an opportunity due to lack of timely information.

Minimum Requirements – Call Centre Agent

Educational Qualifications:

• Matric / National Senior Certificate (NQF Level 4) (essential)
• Sales qualification (ideal — advantageous)

Experience:

• Minimum 1 year’s sales experience (essential)

Skills & Competencies:

• Effective communication skills — clear, professional, and engaging verbal communication in a telephone-based environment (essential)
• Strong customer service orientation — genuinely focused on the needs and experience of every prospective student (essential)
• Attention to detail in database capturing, student information management, and consultation documentation (essential)
• Ability to manage time effectively — organising a calling schedule, managing consultation appointments, and meeting daily outreach targets (essential)
• Ability to work well under pressure and meet deadlines in a target-driven call centre environment (essential)
• Ability to cope with change effectively — adapting to new databases, updated scripts, shifting recruitment priorities, and evolving product information
• Ability to work effectively as part of a team, contributing to shared call centre targets and supporting colleagues in a collaborative environment

Personal Attributes:

• Enthusiastic, persuasive, and naturally engaging over the phone
• Resilient and self-motivated in a target-driven, outbound calling environment
• Genuinely passionate about education and the difference it makes in students’ lives
• Honest and accurate in all database capturing and student advisory activities

Rosebank College is an equal opportunities employer. Preference will be given to EE and South African candidates in line with the college’s employment equity commitments.

Core Values We Look For in a Call Centre Agent

Student-Centred Purpose & Educational Passion

Every call the Call Centre Agent makes is an opportunity to change the direction of a student’s life. We look for agents who understand and feel that weight — who approach every consultation with genuine curiosity about the student’s goals, who present course options with authentic enthusiasm, and who measure their success not only in enrolment numbers but in the number of students they helped find the right academic pathway.

Telephonic Sales Drive & Outbound Persistence

Cold calling and database outreach are not passive activities — they require persistence, resilience, and a consistent willingness to pick up the phone and engage, regardless of how many calls have not converted before this one. We value agents who bring disciplined, positive energy to every shift, who treat every unanswered call as one step closer to the next enrolment, and who maintain their motivation and professionalism even on challenging calling days.

Rapport-Building & Consultative Communication

The best Call Centre Agents do not read from scripts — they have genuine conversations. We value individuals who build rapport quickly and naturally over the phone, who ask the right questions to uncover what a student really needs, who listen actively before recommending a course, and who communicate the Rosebank College value proposition in a way that feels personal and relevant to each individual prospect.

Data Accuracy & Database Discipline

Every student detail captured incorrectly, every consultation note missed, every deadline not communicated creates friction in the recruitment pipeline. We value Call Centre Agents who treat their database responsibilities with the same care they bring to their calls — who capture information completely and accurately the first time, who keep their contact records up to date, and who understand that clean data is the foundation of effective follow-up and successful enrolment.

Team Contribution & Collective Accountability

Call centre performance is a team achievement as much as an individual one. We value agents who contribute positively to the team environment — who share what is working, who support colleagues during difficult periods, who celebrate the team’s successes alongside their own, and who show up every day with the shared goal of growing Rosebank College’s student community and advancing its mission of shaping futures.

Career Growth Opportunities in Education Sales & Student Recruitment

Joining IIE Rosebank College as a Call Centre Agent provides an excellent entry point into the higher education sales and student recruitment sector within the ADvTECH Group. For motivated, high-performing individuals, the progression pathway is achievable:

• Call Centre Agent → Senior Call Centre Agent / Team Mentor
• Senior Call Centre Agent / Team Mentor → Student Advisor / Call Centre Supervisor
• Student Advisor / Call Centre Supervisor → Head of Student Recruitment
• Head of Student Recruitment → Campus Manager / Regional Recruitment Manager

Your career path is in your hands.

Frequently Asked Questions – Call Centre Agent Jobs

What kind of sales experience is required for this role? A minimum of 1 year’s sales experience is required. This does not need to be specifically in the education sector — candidates with outbound call centre, telesales, retail sales, or any target-driven customer engagement background will be considered. The key attributes the college is looking for are the ability to build rapport, handle objections professionally, and work consistently toward enrolment targets. A sales qualification is listed as ideal and will strengthen an application.

Is this an inbound or outbound call centre role? This is primarily an outbound role. The Call Centre Agent proactively contacts prospective students, existing student family members, and inactive database contacts to introduce the Rosebank College brand, set up telephonic consultations, and guide students through the application process. While the role does include responding to student queries during consultations, the majority of calling activity is outbound and target-driven.

Will I be advising students on specific courses and qualifications? Yes. Part of the Call Centre Agent’s consultation process involves asking career-specific questions, identifying the most suitable programme for the student’s goals, and discussing course content, duration, career outcomes, and admission requirements in detail. Full training on Rosebank College’s programme offering, qualification information, and application processes will be provided during onboarding. A genuine interest in higher education and career guidance will be an advantage in this aspect of the role.

What happens if I have a Matric but no sales experience? One year of sales experience is listed as an essential requirement. Candidates who hold a Matric but have no sales experience will not fully meet the minimum criteria. Candidates with limited experience who have completed a sales qualification or who have been in a customer-facing role with commercial targets may be considered on a case-by-case basis. A sales qualification is specifically highlighted as ideal and will support an application from a less experienced candidate.

Is this a permanent position? Yes. This is a permanent position, offering long-term employment stability and career development opportunities within the IIE Rosebank College Call Centre division and the broader ADvTECH Group.

What is the closing date and how do I apply? The closing date is 30 June 2026. Ensure your CV clearly reflects your Matric qualification, 1 year of sales experience, and any call centre, telesales, or student recruitment experience. Applications received after the closing date will not be considered. If you are not contacted within a reasonable period after the closing date, please consider your application unsuccessful.

How to Apply for This Call Centre Agent Job

Ready to join IIE Rosebank College’s Call Centre team and play your part in shaping students’ futures? Applications are open now. Submit your application via the ADvTECH careers portal before the closing date.

👉 Apply Online via ADvTECH Careers Portal

Closing Date: 30 June 2026. Applications received after this date will not be considered.

Rosebank College is an equal opportunities employer. Preference will be given to EE and South African candidates.

If you are not contacted within a reasonable period after the closing date, please consider your application unsuccessful.

Apply early — this vacancy closes on 30 June 2026.

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