Pharmacy Manager

Pharmacy Manager – Clicks Klerksdorp
Reference: click_019228
Location: Klerksdorp, North West
Position Type: Permanent
Industry: Wholesale & Retail Trade – Pharmaceutical
EE Position: Yes
Application Deadline: 14 February 2025
Remuneration: Market-related

About Clicks Group

Clicks Group is committed to delivering excellent healthcare and customer service. We are driven by the mission to be the customer’s first choice for health and beauty retail, and we foster a workplace where innovation and customer-centricity are prioritized.

Job Description

We are seeking a Pharmacy Manager to lead and manage the dispensary and clinic operations in Clicks Klerksdorp. This role involves ensuring high standards of pharmaceutical care, accurate dispensing, and the provision of expert advice, all while meeting sales, compliance, and service excellence targets. The Pharmacy Manager will lead a motivated team, driving operational success and fostering a positive customer experience.

Key Responsibilities

• Ensure the delivery of high standards in pharmaceutical care and accurate dispensing of prescriptions.
• Manage operational activities of the dispensary, including stock management, shrinkage control, housekeeping, and administrative tasks in compliance with SAPC regulations.
• Oversee financial management of the dispensary, focusing on meeting dispensary and clinic targets, managing expenses, and optimizing financial outcomes.
• Lead and develop pharmacy staff, including learners and interns, ensuring ongoing development to meet business needs.
• Schedule staff efficiently to ensure full coverage, maintain records of attendance, and comply with HR policies.
• Drive customer service excellence, fostering loyalty and improving club card participation.
• Ensure effective integration between the dispensary, clinic, and healthcare aisles to offer a comprehensive healthcare service to customers.
• Support the company’s vision and values while leading a high-performing team culture that ensures employee satisfaction and customer loyalty.

Required Knowledge & Skills

• Knowledge:

  • SAPC and legal pharmacy regulations
  • Stock management, risk, and compliance procedures
  • Ethical working practices and patient care principles
  • Financial management principles and customer service excellence
  • Labour legislation and industrial relations practices
  • Competency-based interviewing

• Skills:

  • Strong managerial, coaching, and leadership skills
  • Results-driven with excellent planning and organizational skills
  • Problem-solving and decision-making abilities
  • High customer orientation with strong interpersonal skills
  • Computer literacy and strong financial acumen

Competencies

• Essential:

  • Leadership & Supervision
  • Delivering Results & Meeting Customer Expectations
  • Planning & Organizing

• Desirable:

  • Networking & Relationship Building
  • Coping with Pressures & Setbacks
  • Entrepreneurial & Commercial Thinking
  • Adhering to Principles & Values

Minimum Requirements

• Experience:

  • Minimum 2 years’ experience post-community service
  • Minimum 1 year of people management experience
  • Registration as a Responsible Pharmacist with SAPC
  • Retail pharmacy experience (desirable)
  • Unisolve experience (desirable)

• Education:

  • Registered Pharmacist with SAPC

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Apply today and be part of Clicks’ commitment to providing superior healthcare services!

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