Control Room Operator

Job Title: Control Room Operator – Secunda
Location: Secunda, Mpumalanga
Type: Permanent
Posted: 22 October 2024 | Closing Date: 31 October 2024

Company Overview:
Fidelity Services Group, a leader in the security and investigations industry, is seeking a highly motivated and vigilant Control Room Operator to join our Sasol Secunda team. We are committed to providing cutting-edge security solutions and ensuring that our clients receive the best protection and service. As part of our company, you will be working in a high-pressure environment where risk management, attention to detail, and emergency response coordination are key.

Job Description:
As a Control Room Operator, your primary responsibility will be to monitor and manage security systems, including CCTV surveillance and alarm systems, ensuring prompt detection and reporting of any suspicious activity. You will be required to coordinate emergency responses effectively, maintaining constant communication with on-site security personnel. This role requires the ability to stay calm under pressure and work efficiently in a fast-paced environment to ensure the safety and security of the premises.

The ideal candidate will have a proactive approach to risk management, applying critical thinking to identify and mitigate potential security threats. Your role will be crucial in helping us achieve our mission of creating a safer environment for our clients and stakeholders.

Key Responsibilities:

• Monitor various security systems, including CCTV cameras, access control, and alarm systems, to detect and respond to any security breaches or threats.
• Act swiftly to manage alarms and dispatch emergency services when necessary, ensuring effective communication with on-site security and other emergency personnel.
• Utilize your knowledge of body language analysis and CCTV surveillance skills to assess potential threats and take appropriate actions.
• Maintain accurate records of incidents and security reports, ensuring proper documentation for investigative purposes.
• Establish and sustain effective risk management strategies to reduce crime-enabling factors in the area.
• Implement an effective information network for investigating and prioritizing crime threats, supporting crime prevention initiatives.
• Collaborate with team members and use complex problem-solving skills to mitigate potential risks and security challenges.
• Maintain confidentiality and follow security protocols, ensuring that sensitive information is safeguarded.

Minimum Requirements:

• Matric/Grade 12 or equivalent (NQF Level 4).
• Valid PSIRA registration (minimum Grade B).
• Proficiency in using computer systems and security software.
• At least 4 years of experience working in a Control Room or security environment.
• Excellent written and verbal communication skills in English, with the ability to draft detailed reports and communicate effectively during emergencies.
• Completion of CCTV Surveillance Skills and Body Language courses is required.
• Firearm Competency for Handgun, Shotgun, and Rifle, as issued by SAPS, for business purposes.
• NKP registration will be beneficial.
• Willingness to undergo polygraph testing.
• Ability to work in a high-stress, fast-paced environment, with preference given to candidates in the Govan Mbeki District.

Behavioural Competencies:

• Critical thinking and ability to quickly assess situations to make informed decisions.
• Self-discipline and ability to maintain focus in high-pressure situations.
• Strong active listening skills, ensuring effective communication and understanding in complex scenarios.
• Social perceptiveness to anticipate and identify potential security risks.
• Strong organizational skills, with the ability to plan and execute tasks efficiently.
• The ability to work independently and take initiative in managing tasks and responsibilities.

Why Join Us?
At Fidelity Services Group, we are committed to fair business practices and the continuous development of our employees. We understand that our human capital is the cornerstone of our success, and we invest in the growth and development of our staff. As a Control Room Operator, you will play a pivotal role in ensuring the safety and security of our clients, and you will be part of a team that values professionalism, innovation, and integrity.

This is an excellent opportunity for an individual who is passionate about security risk management and emergency response coordination. You will be part of a respected company known for its leadership in the security and investigations industry, with a clear path for career growth and professional development.

Application Process:
To apply for this exciting opportunity, submit your application online, including your CV and any relevant qualifications. Preference will be given to candidates from the Govan Mbeki District. Should you not be contacted regarding this position within 20 working days of the closing date, please consider your application unsuccessful.

Join Fidelity Services Group – Where Security Meets Excellence!
At Fidelity, we prioritize risk management, security solutions, and the continuous development of our human capital. Become part of a company that values integrity, professionalism, and customer satisfaction. Apply today and secure your future with us.

 

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