Operations Support Consultant

Operations Support Consultant (Contact Centre)
Company: Hollywoodbets
Location: Durban, KwaZulu-Natal
Position: Permanent
Posted on: 09 January 2025
Closing Date: 09 February 2025

Join the Hollywoodbets Purple Team!

Hollywoodbets, one of South Africa’s biggest success stories, is seeking an Operations Support Consultant for their Contact Centre team in Umhlanga. This is an exciting opportunity to provide administrative and operational support to help drive the efficiency and success of the Contact Centre operations.

Key Responsibilities:

• Communication & Coordination: Communicate new procedures, circulars, and memos to Contact Centre departments and assist with the rollout of marketing campaigns and strategies.
• Financial Administration: Request and review monthly expense breakdowns from various departments to ensure accuracy and relevance. Ensure that expenditure is tracked by business unit and line item.
• Performance Management: Monitor and analyze bottom performer reports and ensure that the Performance Improvement Plan (PIP) process is implemented and followed.
• Data Management: Manage requests for POPI sensitive data, ensuring data erasure and Gambling Board queries are processed correctly and on time.
• Administrative Support: Assist with general administrative duties such as stock control, ordering new items, tracking time sheets, overtime, and attendance. Support the Contact Centre team with ad hoc tasks.
• Event Coordination: Assist in organizing events, including team-building activities, theme days, and charity drives. Help plan and implement projects within the Contact Centre.
• Reporting: Prepare and deliver regular reports to the Senior Operations Manager and Head of Contact Centres on attendance, trends, and performance metrics.
• Transport & Terminations: Organize transport for team members, track absentees, and manage terminations and leave records on the relevant systems (HIS and ESS).

Minimum Requirements:

• Experience: 2-3 years of administration management experience, with at least 2-3 years in operations admin or support, ideally within a Contact Centre.
• Other Requirements: Valid driver’s license.

Bonus to Have:

• Degree/Diploma in a related field.
• Knowledge of Contact Centre admin support processes.

Skills and Competencies:

• Business Acumen: Strong understanding of business operations and financial management.
• Problem-Solving: Ability to identify trends, address issues, and implement solutions.
• Attention to Detail: High level of accuracy in administrative and reporting tasks.
• Communication: Excellent verbal and written communication skills.
• Reporting: Proficient in preparing and analyzing reports.
• Multitasking: Ability to handle multiple tasks in a fast-paced, high-pressure environment.

What You’ll Bring to the Team:

• Strong problem-solving and financial management skills.
• A high level of accountability and a strong sense of responsibility.
• Excellent attention to detail and reporting skills.
• A proactive approach to managing tasks and communicating effectively across departments.

Ready to join an innovative and growing company? Apply now and be part of Hollywoodbets’ mission to achieve even greater success!

Please note: Only applicants who meet the minimum requirements will be considered.

 

apply here