Receptionist

Receptionist
Company: Tsebo Facilities Solutions
Location: Cape Town, Western Cape, South Africa
Job Type: Permanent
Closing Date: 18 March 2025
Reference Number: TSE250313-3

Job Description

Tsebo Facilities Solutions is seeking a Receptionist to provide a welcoming environment for visitors, proactively managing the workplace reception services in accordance with the master service agreement.

Key Responsibilities

Operational Delivery

• Review and prepare for visitor and client arrivals for the day.
• Attend to special arrival and meeting room requirements.
• Provide information about amenities, area, and venues.
• Anticipate client needs and build rapport.
• Assist with tasks such as confirming travel arrangements, taking messages, restaurant reservations, etc.
• Offer assistance with meeting room technical requirements.
• Report client feedback and escalate unresolved complaints.
• Report building maintenance issues to the TFS call centre daily.
• Ensure all meeting rooms are set up and maintained according to client requirements.
• Conduct daily inspections of meeting rooms for cleanliness and order.
• Test AV equipment before use and ensure meeting rooms are properly equipped.
• Refresh water jugs and ensure glasses are available throughout the day.
• Maintain clean and organized meeting rooms and report any issues to the cleaning team.
• Hand in any lost property found in meeting rooms to security.

Customer Focus

• Maintain a customer-focused attitude, enhancing customer lifetime value.
• Address client inquiries and concerns, providing timely and accurate information.
• Conduct client satisfaction surveys and ensure client satisfaction with services.
• Maintain knowledge of business objectives within the workplace environment.
• Work with teams to enhance operational efficiencies and performance.
• Resolve customer queries or escalate when necessary and follow up on all queries.

Reporting

• Prepare weekly/monthly reports for submission to the manager.
• Update and maintain relevant records and compile stats as needed.

Code of Conduct

• Undertake additional responsibilities as directed by management.
• Work flexibly, taking responsibility for performance.
• Promote the company’s image and values.
• Adhere to Safety, Health, Environmental, and Quality (SHEQ) Management Policies.

Skills and Competencies

• Proficiency in MS Office Suite.
• Knowledge of facilities management equipment, materials, and suppliers.
• Proven experience as a Concierge or in a similar role.
• Familiarity with hospitality industry standards.
• Proficiency in English; additional languages are a plus.
• Strong computer literacy and excellent organizational skills.
• Outgoing personality with excellent communication skills.
• Customer-oriented and professional attitude.

Qualifications

• Grade 12 (non-negotiable).
• Computer literacy.
• 2-3 years of frontline hotel/customer service experience.
• Minimum of 3 years’ experience as a Receptionist in a hospitality environment.

About Tsebo Solutions Group

Tsebo Solutions Group is a leading African Integrated Workplace Management Solutions provider, specializing in catering, facilities management, cleaning, hygiene, and more. They focus on reducing costs and complexities for clients, enhancing quality and efficiency.

How to Apply

apply here