Customer Service Consultant Job in Midrand, Sandton – Full-Time Position Available
Are you passionate about customer service, fluent in Afrikaans, and looking for a permanent position in Gauteng? A leading appliance repair centre in Midrand, Sandton is hiring a Customer Service Consultant who will be the face and voice of their business. This is a full-time, in-office role offering an opportunity to grow your career in the customer service and hardware industry.
With a salary of R15 000 per month, this role is ideal for someone who excels in communication, thrives in structured environments, and values consistent, proactive engagement with customers. If you’re committed to excellence and can manage calls and systems with professionalism, this position is for you.
Why This Customer Service Consultant Role Stands Out
This role is more than just answering phones. As the central hub for customer communication, you will support clients throughout the repair process—from booking to job completion—ensuring they receive regular updates and the best possible experience.
Working in the hardware and appliance repair sector, you’ll have a chance to develop skills that can apply across customer-facing roles, including systems management, problem-solving, and brand reputation handling.
Core Responsibilities for the Customer Service Consultant Role
Customer Engagement and Communication
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Provide a world-class experience through efficient, clear, and friendly communication.
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Be the first point of contact across multiple channels including:
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Inbound phone calls
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Emails
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WhatsApp messages
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Online contact forms
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Live chat platforms
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Job Tracking and System Management
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Own the job management system and ensure all data is captured and maintained accurately.
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Update customer job statuses in real-time.
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Ensure internal records meet quality and compliance standards.
Customer Journey Management
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Keep customers informed proactively throughout the repair process.
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Maintain open lines of communication from job creation to completion.
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Make sure no customer ever needs to follow up—updates should be provided in advance.
Reputation and Review Strategy
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Proactively request Google Reviews from satisfied clients.
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Handle complaints with professionalism and resolve them to protect the company’s reputation.
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Support the business’s online visibility through active engagement with clients.
Performance Metrics to Measure Success
Success in this role will be measured by your ability to deliver:
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Booking Conversion Rates: Convert inquiries into confirmed repair jobs.
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Customer Satisfaction: Deliver service that makes customers feel like VIPs.
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Accurate Records: Maintain flawless internal systems that team members can depend on.
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Communication Efficiency: Provide customers with timely and proactive updates at every stage.
Requirements to Apply
To qualify for the position, candidates must meet the following requirements:
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Fluency in Afrikaans (spoken and written) – this is essential.
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Proven ability to manage customer communication across multiple platforms.
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Excellent telephone and email etiquette.
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Strong data entry and system management skills.
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Availability to take customer calls outside of regular office hours.
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Previous experience in customer service, call centres, or admin roles is advantageous.
Work Environment and Salary Details
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Type: Full-time, permanent
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Location: Midrand, Sandton – In-office role (not remote)
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Working Days: Monday to Friday with some after-hours availability required
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Monthly Salary: R15 000
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Industry: Hardware / Appliance Repairs
Benefits of Working in the Appliance Repair Industry
Working in the appliance repair and hardware sector offers long-term stability and professional development. You will gain insights into:
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Customer lifecycle management
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Technical product knowledge
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Operations and scheduling systems
For more insight into the hardware and repair industry, read our post on Top Careers in Technical Customer Support in South Africa. This article explores growth opportunities in roles that combine customer service with technical knowledge.
How to Apply for This Position
If you meet the criteria and are excited to join a team that values customer satisfaction and operational excellence, apply now. Candidates must be available for full-time, in-office work in Midrand and demonstrate strong communication and system management skills.
We also recommend browsing High-Demand Admin Jobs in Gauteng to explore more opportunities that align with your skillset.
Related Opportunities to Explore
If you’re exploring similar career paths or want to understand what skills employers are currently prioritizing, you can also check out Permanent Customer Service Jobs Hiring Now in South Africa. This guide features updated listings and valuable insights for job seekers.
Final Thoughts on This Customer Service Role
This is more than a job—it’s a chance to become a valuable asset to a well-respected brand in Gauteng. Your role as a Customer Service Consultant will directly influence the company’s success by building trust, managing relationships, and improving operational flow. With a strong support team and leadership, this position offers meaningful work and a clear career path.
Take the first step toward advancing your career in customer service. Apply today and start building a future where your skills make a difference.
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