AVBOB Head – Retentions Job Vacancy in Centurion | Insurance Careers South Africa
Join AVBOB as Head of Retentions in Centurion
AVBOB, a trusted leader in the insurance sector, is seeking an experienced and motivated Head – Retentions to join its team in Centurion. This permanent position offers a competitive, market-related salary and provides an exciting opportunity to lead a dynamic team responsible for policy retention and customer loyalty.
If you are passionate about customer service, performance management, and coaching, this opportunity could be your next career milestone.
About the Head – Retentions Role
The Head – Retentions role is designed for a results-driven professional who can lead a team of retention clerks, ensure operational excellence, and deliver outstanding customer experiences. You will play a key role in retaining policyholders, validating policies, and driving performance improvements across the department.
This role requires a balance of strategic leadership, team development, and hands-on performance management, making it ideal for someone who thrives in a fast-paced, target-driven environment.
Key Responsibilities
As the Head – Retentions at AVBOB, your responsibilities will include:
-
Leading and supporting a team of Retention Clerks to achieve daily call targets and maintain quality standards.
-
Managing call queues to optimize efficiency and customer response times.
-
Coaching and mentoring team members, identifying training gaps, and implementing corrective action plans.
-
Ensuring that all team members have access to the right systems, tools, and support to meet performance expectations.
-
Conducting call quality evaluations and ensuring compliance with company policies and regulations.
-
Preparing performance reports, identifying challenges, and proposing solutions for continuous improvement.
-
Hosting team meetings to foster collaboration, address challenges, and share best practices.
-
Overseeing adherence to service-level agreements and compliance standards.
Job Requirements
To be considered for this role, candidates must meet the following minimum requirements:
-
Matric (Grade 12) – compulsory.
-
FAIS-accredited qualification – advantageous.
-
RE5 regulatory certification – advantageous.
-
2–3 years’ experience in the insurance industry, particularly in retention, customer service, or a call center environment.
-
Demonstrated ability in coaching, mentoring, and team performance evaluation.
-
Strong administrative, analytical, and reporting skills.
-
Intermediate proficiency in Microsoft Office Suite (Excel, Word, Outlook).
-
A clear credit and criminal record.
Why Work for AVBOB?
AVBOB is a company with deep values and a strong commitment to employee development. When you join AVBOB, you can expect:
-
A competitive, market-related salary.
-
The chance to lead a growing department with opportunities to make a real impact.
-
Exposure to cutting-edge practices in retention and customer loyalty management.
-
A supportive culture that encourages continuous learning and growth.
If you are a proactive leader who can inspire teams to achieve excellence, AVBOB provides the right platform to advance your career.
Employment Equity Commitment
AVBOB is committed to Employment Equity and prioritizes internal promotions whenever possible. Preference will be given to suitably qualified candidates from previously disadvantaged groups in line with the company’s transformation policies.
How to Apply
If you meet the requirements and are ready to take on this exciting challenge, apply today for the Head – Retentions position at AVBOB in Centurion. Don’t miss your opportunity to join one of South Africa’s most established and respected insurance companies.
Related Job Opportunities
If you are exploring similar roles in finance, customer service, or insurance, you may also be interested in:
These roles provide additional opportunities for career growth within the insurance and financial services sector.
Final Thoughts
The AVBOB Head – Retentions position in Centurion is an excellent opportunity for professionals who are passionate about customer retention and team leadership in the insurance industry. By joining AVBOB, you will not only build a rewarding career but also contribute to a company that values excellence, customer loyalty, and employee development.
Take the next step in your career and apply today!
Leave a Reply