Senior Clerk: Retention – AVBOB Careers in Centurion
Are you detail-oriented, passionate about customer service, and looking to grow your career in the insurance industry? AVBOB, one of South Africa’s most respected insurance companies, is hiring for a Senior Clerk: Retention at its Centurion offices. This is a fantastic opportunity for professionals with strong reconciliation, administrative, and customer service skills who want to contribute to a dynamic and supportive environment.
About the Senior Clerk: Retention Role
The Senior Clerk: Retention position plays a vital role in ensuring policyholders receive accurate, efficient, and professional service. Reporting directly to the Head of Retentions, you will be responsible for processing payments, handling queries, and maintaining high customer satisfaction standards.
AVBOB is known for its values of integrity, service excellence, and continuous employee growth. Joining the Retentions team means being part of a department that ensures policyholders remain confident in their insurance coverage.
Key Responsibilities
As a Senior Clerk: Retention, you will manage a variety of daily tasks that are crucial to maintaining seamless operations. Your main duties will include:
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Handling daily telephonic and written queries from policyholders and institutions.
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Investigating and processing refund requests from clients and third parties.
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Managing and processing daily correspondence and discrepancy reports to ensure accuracy.
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Performing reconciliation of premiums received from banks and institutions.
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Assisting in training and onboarding new personnel while reporting training needs to the supervisor.
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Supporting the supervisor in resolving unallocated amounts on a daily and monthly basis.
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Contacting financial institutions regarding surplus or shortage amounts to maintain compliance and accuracy.
These responsibilities require attention to detail, problem-solving skills, and the ability to work under pressure in a fast-paced insurance environment.
Qualifications and Experience
To be considered for this opportunity, applicants must meet the following minimum requirements:
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Grade 12 certificate (Matric).
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2–3 years relevant experience, preferably in long-term insurance.
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Strong computer literacy in MS Office (Word, Excel, Outlook).
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Excellent customer service orientation, with strong interpersonal and communication skills.
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Strong numerical accuracy and ability to perform reconciliations.
Experience in long-term insurance will be a significant advantage, as will prior exposure to retention or policy administration roles.
Skills That Will Make You Successful
Success in this role requires more than just qualifications. The ideal candidate will also bring:
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Problem-solving skills to resolve policyholder discrepancies.
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Organizational skills to manage multiple daily responsibilities efficiently.
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Teamwork and training abilities, since part of your role will involve supporting and guiding new staff.
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Attention to detail, ensuring all reconciliations and payments are processed accurately.
Why Work at AVBOB?
AVBOB is one of South Africa’s most trusted insurance providers with a strong history of employee growth and empowerment. By joining the Retentions team, you will:
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Gain exposure to long-term insurance retention processes.
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Be part of a supportive work environment that values both performance and development.
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Work in a role where your contribution directly impacts customer satisfaction and retention success.
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Access opportunities for career growth within AVBOB’s wide network of insurance and administrative departments.
For professionals who are looking for stability, recognition, and development, AVBOB offers a workplace where dedication is rewarded.
Employment Equity Statement
AVBOB is committed to employment equity and creating opportunities for all South Africans. Preference will be given to suitably qualified candidates from previously disadvantaged groups, in line with the company’s equity policy.
How to Apply
If you meet the requirements and are excited about building your career at AVBOB, submit your application for the Senior Clerk: Retention – Centurion role today.
Explore More Career Opportunities
If this opportunity interests you, you may also want to explore related positions at AVBOB and in the insurance industry:
These links provide additional job posts that align with insurance and administrative careers, helping you explore more ways to grow professionally.
Final Thoughts
The Senior Clerk: Retention – AVBOB position in Centurion is an excellent fit for individuals with strong reconciliation and customer service skills who want to advance in the insurance industry. With its reputation as a trusted employer, AVBOB offers not only a stable career path but also a platform to grow, learn, and thrive.
If you are motivated, detail-oriented, and customer-focused, this role could be your next step toward building a rewarding career in insurance.
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