Sales Clerk (Retail) – Ermelo
Reference Number: AO-2071
Closing Date: 19 October 2025
Location: Ermelo, Mpumalanga
Job Type: Permanent | Full-Time
Work Level: Skilled
Equity Position: Yes
Salary: Market-Related
Introduction
AFGRI Retail, a trusted name in agricultural and retail solutions, is seeking a motivated and customer-focused Sales Clerk to join the team at our Ermelo branch. This position is ideal for an energetic and service-driven individual who is passionate about sales, customer interaction, and ensuring the smooth running of retail operations. If you enjoy a hands-on role that involves both customer engagement and inventory management, this opportunity is for you.
At AFGRI, we pride ourselves on delivering top-quality products and services to our customers across South Africa. Our retail stores are known for their wide product range, excellent customer service, and commitment to supporting local communities. As a Sales Clerk, you’ll play a vital role in maintaining these standards and contributing to the overall success of our retail branch.
Purpose of the Role
The primary purpose of the Sales Clerk (Retail) position is to ensure effective sales execution and the accurate control of stock at the Ermelo branch. You will be responsible for serving walk-in customers, managing stock levels, and supporting daily retail operations in accordance with AFGRI’s procedures and service standards.
Minimum Requirements
Education and Training
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Grade 12 / Matric Certificate (essential).
Work Experience
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At least 1 year of experience working in a direct sales or retail environment.
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Experience in agricultural or hardware retail will be advantageous.
Key Responsibilities
As a Sales Clerk, your day-to-day duties will involve a blend of sales support, customer service, and stock management. Below is a detailed overview of your core responsibilities:
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Customer Service & Sales Support
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Provide professional, friendly, and efficient service to all walk-in clients at the branch.
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Assist customers in selecting products suited to their needs and ensure they are informed about ongoing promotions or complementary items.
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Drive additional product awareness to maximize upselling and cross-selling opportunities, increasing branch sales performance.
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Handle all sales-related queries and resolve customer complaints promptly to maintain high levels of satisfaction and loyalty.
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Stock Control & Inventory Management
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Regularly monitor stock levels and identify products that require replenishment.
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Ensure that orders are placed with suppliers or the procurement department in line with stock movement and customer demand.
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Accurately receive stock deliveries and verify that quantities and product details match purchase orders.
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Ensure all new stock is correctly priced and displayed on the shop floor.
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Conduct daily, weekly, and monthly stock counts to maintain accurate inventory records.
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Report any discrepancies, stock shortages, or damages to management for corrective action.
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Branch Operations & Administration
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Maintain clean, organized, and visually appealing product displays that attract and retain customer interest.
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Follow company policies and standard operating procedures when processing sales, returns, and exchanges.
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Assist with point-of-sale (POS) operations, cash handling, and daily reconciliation where required.
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Support management in implementing retail promotions, seasonal campaigns, and merchandising initiatives.
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Technical Knowledge and Competencies
To excel in this position, the ideal candidate should possess the following technical and operational competencies:
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Product Knowledge: Good understanding of AFGRI Retail’s product range, including agricultural equipment, hardware, and general retail items.
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Computer Literacy: Proficiency in MS Office and familiarity with point-of-sale systems.
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Customer Service Excellence: Ability to build positive relationships and deliver professional service at all times.
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Policies and Procedures: Knowledge of AFGRI’s retail processes, sales documentation, and reporting systems.
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Numerical Accuracy: Strong attention to detail when dealing with quantities, pricing, and stock control.
Behavioural Competencies
Success in this role depends on having the right attitude and interpersonal skills. The ideal candidate should demonstrate the following behavioural traits:
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Interpersonal Skills: Strong ability to engage effectively with customers, colleagues, and management.
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Business Acumen: Understanding how sales and service impact branch profitability and customer retention.
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Customer Awareness: Ability to anticipate and meet customer needs through excellent service delivery.
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Time Management: Effective prioritization of tasks to meet operational deadlines.
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Accountability: Takes ownership of assigned duties and ensures consistent accuracy in work.
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Self-Development: Committed to continuous learning and improvement in sales and product knowledge.
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Conceptual Ability: Analytical and problem-solving approach to handling challenges in a dynamic retail environment.
Why Join AFGRI Retail?
At AFGRI Retail, we believe in nurturing talent and promoting growth within our teams. As a Sales Clerk, you’ll gain exposure to a fast-paced retail setting where customer service, teamwork, and product expertise are highly valued.
By joining AFGRI, you become part of a reputable organization that:
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Provides ongoing training and development opportunities.
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Offers market-related remuneration.
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Encourages career advancement within its national network of branches.
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Promotes a culture of integrity, accountability, and service excellence.
Employment Equity and Compliance
The filling of this position will be aligned with AFGRI’s Employment Equity Policy to promote fair and equal opportunity within the organization.
Applicants are also advised that AFGRI is committed to protecting personal information under the Protection of Personal Information Act (POPIA), Act 4 of 2013. All personal data processed during recruitment will be handled lawfully and transparently.
To learn more about how your personal information will be used, please refer to AFGRI’s official HR Processing Notice, available on the company website at www.agh.co.za. Applicants are encouraged to review this notice before submitting their applications.
Application Process
Interested candidates who meet the minimum requirements are invited to apply before the closing date of 19 October 2025.
Please ensure that your application includes:
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A detailed and up-to-date CV.
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Certified copies of your qualifications and identification document.
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A short cover letter highlighting your suitability for the Sales Clerk role.
Only shortlisted candidates will be contacted. Applicants who have not received a response within 30 days of the closing date may consider their application unsuccessful.
About AFGRI Retail
AFGRI Retail is part of the AFGRI Group, a leading agricultural services company that has been serving South African farmers and communities for over 100 years. Our retail stores cater to a wide range of customers, providing products and solutions that include agricultural supplies, hardware, building materials, gardening equipment, and more.
With a strong focus on customer satisfaction, product availability, and community development, AFGRI continues to be a trusted partner to both commercial and small-scale farmers across the country.
Joining AFGRI Retail means becoming part of a forward-thinking company that values professionalism, customer service, and continuous improvement in all areas of operation.
Conclusion
If you’re passionate about sales, enjoy working in a customer-oriented retail environment, and are eager to build a career with a respected South African brand, this Sales Clerk (Retail) position in Ermelo offers the perfect opportunity.
Apply today and take the next step toward becoming part of a team that values excellence, growth, and service.
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