INTERN: ICT SERVICE DESK AGENTS – PRETORIA HEAD OFFICE (REF NO: HR/P20K/ISDA/HO)

November 23, 2025 admin GOVERNMENT JOBS 0

Stipend: R7 860.50 per month
Duration: 24 Months
Location: Pretoria Head Office, Laboria
Department: Department of Employment and Labour
Position Type: Internship – Entry-Level ICT Support

Kickstart Your IT Career With a Government Internship in Pretoria

The Department of Employment and Labour is inviting young, motivated South African graduates to apply for the ICT Service Desk Agents Internship at the Pretoria Head Office. This government internship programme offers a structured pathway for individuals to gain practical experience in the Information and Communications Technology (ICT) field while earning a monthly stipend.

Key advantages of this internship include:

  • Hands-on experience in IT service management
  • Exposure to government ICT systems and user support operations
  • Structured training and mentorship for career development
  • Opportunity to gain industry-recognized experience for future employment
  • Building a foundation for a long-term career in ICT

Internships like this are designed to bridge the gap between academic knowledge and practical workplace experience, allowing interns to become competent professionals ready for permanent roles in government or private IT sectors.

Minimum Requirements – Who Can Apply

To be eligible for this internship, applicants must meet the following criteria:

Educational Qualifications

  • National Higher Certificate or College Diploma (NQF5) in Information Technology (ICT) as recognized by SAQA
  • An A+ certification will be an added advantage

Additional Requirements

  • Applicants must be South African citizens
  • Must be unemployed graduates who have not previously participated in an internship programme

This internship is particularly suitable for youth seeking an entry point into government ICT operations and those aiming to strengthen their technical skills for future employment opportunities.

Role Purpose – What You Will Do

The ICT Service Desk Agent Intern is responsible for providing first-line technical support to internal users within the Department. The position is critical for ensuring that the ICT environment runs efficiently, issues are resolved promptly, and user satisfaction is maintained.

Interns will gain experience in:

  • Logging, monitoring, and managing incidents on IT Service Management (ITSM) systems
  • Assigning and escalating calls appropriately
  • Following up on all logged incidents to ensure resolution
  • Maintaining accurate documentation of all user interactions and troubleshooting activities

This role provides a comprehensive introduction to ICT service delivery, incident management, and end-user support within a professional government environment.

Key Duties and Responsibilities

Interns will be actively involved in a variety of ICT support tasks, including:

1. Incident Logging and Management

  • Log all incoming calls and emails into the ITSM system
  • Ensure all required documentation and supporting details are attached to incidents
  • Assign incidents to appropriate support personnel and escalate where necessary

2. User and Engineer Follow-Up

  • Monitor active incidents to ensure timely resolution
  • Communicate with users and technical staff to update incident progress
  • Ensure that all resolutions are recorded accurately in the system

3. Call Management

  • Provide comprehensive support for all incidents logged on the ITSM system
  • Track service requests and follow through on completion
  • Assist in analyzing recurring issues to support improvement initiatives

4. Documentation and Reporting

  • Maintain clear records of all activities related to incident management
  • Contribute to reporting on call metrics, response times, and resolution efficiency
  • Support the ICT team in preparing operational reports

Through these duties, interns will gain essential skills in troubleshooting, customer service, system administration, and IT operations – all highly valued in the ICT job market.

Why This Internship Offers Excellent Career Opportunities

Practical Experience

Interns gain first-hand exposure to the day-to-day operations of a government ICT service desk, including problem-solving, user support, and ITSM software usage.

Skill Development

This programme allows interns to build a strong skill set in:

  • IT incident and problem management
  • Communication and customer service
  • Reporting and documentation
  • Technical troubleshooting and software support

These competencies can pave the way for career advancement in:

  • ICT Service Desk roles
  • Technical Support and Helpdesk positions
  • Network Administration and IT Operations
  • Government and private sector ICT careers

Government Internship Benefits

  • Monthly stipend of R7 860.50
  • Exposure to structured, professional ICT environments
  • Networking opportunities with experienced IT professionals
  • Entry-level government experience enhancing employability

This internship is a launchpad for permanent employment in the public sector or a stepping stone to private sector ICT roles.

Employment Equity Consideration

The Department of Employment and Labour is an equal opportunity employer. Appointments aim to promote:

  • Youth employment
  • Inclusion of people living with disabilities
  • Gender equality and racial representation

All candidates are assessed fairly, ensuring compliance with government employment equity regulations.

How to Apply – Submission Guidelines

Applicants must submit:

  • A completed new Z83 application form, and
  • A detailed Curriculum Vitae (CV) outlining relevant academic achievements and personal information

Submission Methods

Applications can be submitted online via the official portal:

Apply for ICT Internship – SA Youth Portal – search for Project 20K

Important Notes:

  • Applications submitted with incorrect forms (old Z83) will not be considered
  • Shortlisted candidates will be required to submit certified copies of:
    • Matric certificate
    • Academic transcripts (for qualifications with SAQA recognition)
    • Identity document

Failure to provide these documents when requested will disqualify the candidate.

Enquiries

For further information, contact:

SA Youth Contact Centre
Tel: 0800 727272

Explore More High-CPC Government ICT Jobs

This internship is a unique opportunity for aspiring ICT professionals to gain practical experience in a high-demand sector, develop technical expertise, and build a solid foundation for a long-term career in government or private IT.

 

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