CUSTOMER EXPERIENCE ADMINISTRATOR RETAIL

January 7, 2026 admin brights hardware 0

Brights Hardware

Mitchells Plain, Western Cape

Permanent

Posted: 07 January 2026 — Closing Date: 13 January 2026

Are you a highly organized, service-driven individual with a passion for making every customer interaction meaningful? Brights Hardware is looking for a dynamic Customer Experience Administrator to join our Mitchells Plain branch. As a custodian of the Brights brand, you will be at the forefront of our Omni-Channel journey, ensuring that every customer—whether online, over the phone, or in-person—receives the exceptional service we are known for. This is an entry-level role perfect for someone who is an active listener and a brilliant conversationalist.

Job Overview

  • Business Unit: Mitchells Plain (Western Cape)

  • Experience Level: Entry Level (1 Year minimum)

  • Industry: Retail / eCommerce

  • Functional Area: Customer Experience / Sales Support

Purpose of the Role

The primary goal of the Customer Experience Administrator is to navigate the customer through every touchpoint of their journey with Brights. You will act as the bridge between the customer and our products, resolving problems, providing information, and handling concerns with professional grace. Success in this role means achieving customer excellence targets and ensuring that every interaction leaves a positive, lasting impression of the Brights brand.

Key Responsibilities

1. Omni-Channel & Telephonic Support

  • Multi-Channel Engagement: Manage customer satisfaction via our Omni-Channel system and provide high-quality telephonic assistance.

  • Query Resolution: Professionally handle inquiries, compliments, and complaints, ensuring they are resolved efficiently and timeously.

  • eCommerce Assistance: Support our online shoppers with enquiries related to eCommerce orders and digital service touchpoints.

2. Sales Support & Retention

  • Quoting & Sales: Assist customers with requested quotes and facilitate sales and retention strategies to keep our customers coming back.

  • Profile Management: Accurately update and maintain customer profiles and preferences on PUTTY (and other internal systems) to ensure personalized service.

  • Feedback Loop: Provide innovative feedback on creative ways to exceed performance targets, drive revenue, and improve the overall retail experience.

3. Administration & Cross-Functional Liaison

  • Reporting: Assist with recording vital information for monthly performance reporting and customer excellence tracking.

  • Team Collaboration: Liaise with cross-functional teams to resolve journey-related matters that require technical or logistical support.

  • Departmental Support: Provide general administrative assistance to the team manager and departmental colleagues to ensure accuracy and efficiency.

Job Requirements

Education & Training

  • Minimum Requirement: Matric or 3 completed Intercept courses (totaling 120 credits).

  • Internal Training: Completion of the Brights Induction (Service Excellence) is required.

Experience & Knowledge

  • Professional Experience: A minimum of 1 year in a similar role. Candidates with social media or Omni-Channel experience are highly preferred.

  • Technical Skills: Computer proficiency with a typing speed of at least 35 wpm.

  • Language Proficiency: Excellent verbal and written English, including superior grammar and a professional speaking voice.

Core Competencies

  • Problem Solving: Ability to identify customer needs and resolve complex problems under pressure.

  • Organization: Strong planning, time management, and organizing skills with a high level of accuracy.

  • Personality: Professional, neat, and willing to take on responsibility as a brand custodian.

  • Availability: Must be willing to work standard retail hours, including weekends and public holidays where applicable.

The Brights Hardware Culture

Brights Hardware is more than just a retail store; we are a community-focused brand in the Western Cape. We are committed to a workforce that reflects the diversity of South Africa and strictly follow our employment equity targets. We offer a fast-paced, digital-forward environment where entry-level professionals can grow into product and brand experts.

How to Apply

If you are passionate about customer excellence and meet the 1-year experience requirement, apply before the closing date of 13 January 2026.

Official Apply Link: Customer Experience Administrator – Brights Mitchells Plain

Note: If you are not contacted within 2 weeks after the closing date, please consider your application unsuccessful.

Explore More Retail & Admin Careers

Looking for other customer service, eCommerce, or administrative roles in the Western Cape? Explore these resources:

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