Brights Hardware
Blackheath, Western Cape
Permanent
Posted: 07 January 2026 — Closing Date: 20 January 2026
Are you a passionate communicator who thrives on creating positive and meaningful customer connections? Brights Hardware is expanding its Support Hub in Blackheath and is seeking dynamic Customer Experience Associates to join our team. As a custodian of the Brights brand, you will ensure exceptional service across every touchpoint of the customer journey. If you are a service-driven professional who excels at active listening and problem-solving, we want to help you build a career with one of the Western Cape’s leading hardware brands.
Job Overview
-
Business Unit: Blackheath Support Hub (Western Cape)
-
Experience Level: Entry Level (1 Year minimum)
-
Industry: Retail / Customer Service
-
Functional Area: Support & Omni-Channel Administration
Purpose of the Role
The Customer Experience Associate is the bridge between Brights Hardware and our valued clients. Your primary purpose is to provide seamless support to customers who have questions, technical concerns, or are looking to purchase products and services. You will act as a brand custodian, using a highly organized and proactive approach to ensure that every customer feels supported and informed, whether they are interacting with us via digital channels or over the phone.
Key Responsibilities
1. Omni-Channel Engagement & Support
-
Customer Satisfaction: Ensure consistent satisfaction via our Omni-Channel system and professional telephonic assistance.
-
Inquiry Management: Efficiently handle customer enquiries, compliments, and complaints with a focus on timeous resolution.
-
Digital Liaison: Assist with eCommerce-related queries, providing a smooth transition between online browsing and physical fulfillment.
2. Sales Administration & CRM
-
System Maintenance: Accurately update and maintain customer profiles, preferences, and interactions on the PUTTY system and other internal platforms.
-
Quotes & Retention: Assist customers with requested quotes, facilitate sales, and support customer retention strategies.
-
Performance Reporting: Record vital information for monthly performance reporting to ensure the hub meets its customer excellence targets.
3. Strategic Collaboration & Innovation
-
Cross-Functional Teamwork: Liaise with various departments to resolve complex customer journey issues that require specialized intervention.
-
Brand Expertise: Continuously develop your knowledge to become a true Brights product and brand expert.
-
Feedback & Growth: Provide creative feedback on innovative ways to drive revenue, exceed performance targets, and improve the overall retail experience.
Job Requirements
Education & Training
-
Minimum Requirement: Matric OR 3x Completed Intercept courses (totaling 120 credits).
-
Internal Training: Must complete the Brights Induction (Service Excellence) program.
Experience & Skills
-
Work Experience: A minimum of 1 year in a similar customer service role. Social media and Omni-Channel experience is highly preferred.
-
Communication Proficiency: Ability to communicate effectively at all levels (verbal and written) with a great speaking voice and excellent English grammar.
-
Technical Skills: Proficient computer and typing skills (minimum 35 wpm).
Core Competencies
-
Problem Solving: Strong ability to handle pressure and identify solutions for customer needs.
-
Organization: Excellent planning, time management, and organizing skills with a high level of accuracy.
-
Professionalism: Neat and professional appearance, willing to take on responsibility and act as a model brand custodian.
-
Availability: Must be available to work standard retail hours, including weekends and public holidays.
The Brights Hardware Culture
Brights Hardware is a community-oriented business that values diversity and professional growth. We are committed to maintaining a staff that reflects the South African nation and conduct our recruitment in line with our company equity targets. We provide a supportive environment where entry-level associates can thrive and advance into specialized roles.
How to Apply
If you are a highly organized and passionate service professional, please submit your application for the Blackheath Support Hub before the closing date of 20 January 2026.
Official Apply Link: Customer Experience Associates – Brights Blackheath
Note: If you have not been contacted within 2 weeks after the closing date, please consider your application unsuccessful.
Explore More Retail & Support Careers
Looking for other customer experience, support hub, or administrative roles in the Western Cape? Explore these resources:
Leave a Reply