Entry-Level Hospitality Opportunity at Empact Group – Food Solutions
Empact Group is recruiting a motivated and service-oriented Food Service Assistant to join its Food Solutions division on a permanent basis in Durban, KwaZulu-Natal. This entry-level operations role is ideal for individuals with hospitality experience who are passionate about food service, customer satisfaction, and maintaining high standards of hygiene and safety.
The position plays a supportive role across food production and front-of-house operations, contributing to a safe, efficient, and professional food service environment.
About the Role
The Food Service Assistant is responsible for performing a variety of tasks related to food production, front-of-house service, and general operational support. The role requires adherence to all Health & Safety and Food Safety regulations while delivering a high standard of service to clients and customers.
This position suits individuals who take pride in their work, value teamwork, and are committed to maintaining cleanliness, hygiene, and service excellence within a hospitality environment.
Key Responsibilities
Food Production Support
The successful candidate will assist with basic food production tasks, supporting kitchen operations in line with food safety standards, hygiene requirements, and operational procedures.
Front-of-House and Back-of-House Assistance
The role includes providing general support across both front-of-house and back-of-house operations. This may involve assisting service staff, maintaining cleanliness, and ensuring smooth daily food service delivery.
Health, Safety, and Hygiene Compliance
Strict adherence to Health & Safety and Food Safety regulations is a key responsibility. The Food Service Assistant must maintain high personal hygiene standards and ensure that work areas remain clean, safe, and compliant at all times.
Customer Service and Service Excellence
The role requires a positive, customer-focused attitude with a commitment to delivering a world-class service experience to clients and customers through professional conduct and effective communication.
Minimum Requirements
Candidates applying for this role must meet the following requirements:
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Matric (essential)
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Working experience in the hospitality industry (essential)
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Willingness to perform a variety of food service and support duties
Qualifications and Experience (Advantageous)
The following will be advantageous but not essential:
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Customer service experience
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Food and Beverage or Culinary Arts qualification
Key Skills and Competencies
The ideal candidate will demonstrate strong capability in:
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Basic food preparation knowledge
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Communication skills
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Personal hygiene and professional appearance
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Customer service orientation
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Ability to work as part of a team
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Passion for delivering high-quality service
Fundamental Competencies
This role requires an individual who is:
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Reliable and safety-conscious
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Proud of personal appearance and hygiene
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Customer-focused and service-driven
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Willing to learn and support team operations
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Able to follow procedures and standards consistently
Employment Details
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Position Type: Permanent
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Company: Empact Group
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Division: Empact Group Food Solutions
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Location: Durban, KwaZulu-Natal
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Industry: Food and Beverages
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Job Functional Area: Operations
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Experience Level: Entry Level
Apply for Food Service Assistant
Candidates who meet the above requirements and are passionate about hospitality and food service are encouraged to submit their applications.
Applications can be submitted via the official recruitment platform below:
Apply for this position
If you do not receive feedback after applying, please consider your application unsuccessful.
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