IT Support / IT Operations Engineer (Entry–Mid Level) | Human Accent Careers South Africa

March 5, 2026 admin Human Accent 0

 

Location: Parktown, Gauteng, South Africa
Job Type: Permanent
Hiring Company: Human Accent
Industry: Pharmaceutical / Information Technology
Experience Level: Entry–Mid Level (1–3 Years Experience)

About Human Accent

Human Accent is a reputable recruitment and talent solutions company that partners with leading organisations across South Africa to source skilled professionals across industries including healthcare, pharmaceuticals, finance, technology, and manufacturing.

Their client, a well-established organisation in the pharmaceutical sector, is currently seeking an IT Support / IT Operations Engineer to join their technology team based in Parktown, Gauteng.

This opportunity is ideal for candidates looking to build or advance their career in IT support, IT infrastructure management, and cloud operations within a professional corporate environment.

If you are interested in IT support jobs in South Africa, cloud support roles, or entry-level IT operations engineer positions, this vacancy offers an excellent opportunity to develop valuable technical skills while working with modern IT systems.

Position Overview

The IT Support / IT Operations Engineer will play an essential role in supporting and maintaining the organisation’s IT infrastructure, cloud services, and end-user environments.

This role involves ticket-based IT support, infrastructure troubleshooting, and assisting with Microsoft Azure cloud services and Microsoft 365 environments.

The successful candidate will work within a structured IT Service Management (ITSM) environment, responding to technical issues quickly and ensuring that IT systems remain stable, secure, and operational.

A key success factor for this position is speed of execution during incidents and critical support requests, ensuring minimal downtime and rapid issue resolution.

Key Responsibilities

IT Support & Ticket Management

  • Log, manage, prioritise, and resolve IT support tickets using the organisation’s approved ticketing system
  • Provide first-line and second-line technical support to end users both remotely and onsite
  • Prioritise incidents based on business impact and urgency
  • Maintain accurate documentation of support activities and solutions
  • Communicate clearly with users regarding ticket progress and resolution

Incident & Crisis Response

  • Respond quickly to high-priority IT incidents and system outages
  • Troubleshoot technical issues using structured problem-solving techniques
  • Escalate complex issues to senior engineers or external vendors when required
  • Maintain calm and effective communication during major incidents

Infrastructure & Systems Support

  • Support endpoints, network connectivity, servers, and IT infrastructure components
  • Perform routine system health checks and preventative maintenance
  • Assist with backup operations and disaster recovery procedures
  • Maintain operational stability of IT environments

Cloud & Identity Management (Azure Focus)

  • Support Microsoft Azure cloud services and cloud-based applications
  • Assist with Active Directory and Azure AD user management
  • Provide support for Microsoft 365 / Office 365 environments
  • Work within hybrid cloud and on-premise IT environments

Security & Operational Controls

  • Apply endpoint security measures including patching, antivirus, and multi-factor authentication (MFA)
  • Support access governance and least-privilege security principles
  • Identify and escalate potential security threats or system vulnerabilities

Minimum Requirements

Candidates applying for this role should meet the following criteria:

Education

  • Diploma or Degree in Information Technology, Computer Science, Information Systems, or a related field
  • Equivalent practical experience may be considered in place of formal qualifications

Experience

  • 1–3 years’ experience in IT Support, IT Operations, or Infrastructure Support
  • Experience working with ticket-based support systems
  • Experience in environments where system uptime and response time are critical

Technical Skills

The ideal candidate should demonstrate experience with the following technologies:

  • Windows operating systems (macOS advantageous)
  • Microsoft 365 / Office 365
  • Active Directory / Azure Active Directory
  • Networking fundamentals including DNS, DHCP, and TCP/IP
  • Exposure to Microsoft Azure cloud platforms
  • Basic scripting or automation knowledge
  • Experience working in hybrid cloud and on-premise environments
  • Understanding of backup and disaster recovery concepts

Core Competencies

Successful candidates should demonstrate the following abilities:

  • Strong technical troubleshooting and problem-solving skills
  • Excellent communication and user support skills
  • Ability to work efficiently under pressure
  • Strong organisational and documentation skills
  • Ability to prioritise tasks and manage multiple IT incidents simultaneously

Why Join This Opportunity?

A career in IT support and IT operations engineering offers strong long-term growth in today’s technology-driven workplace.

This role provides an opportunity to:

  • Gain hands-on experience with cloud computing and Microsoft Azure
  • Work in a professional corporate IT environment
  • Develop skills in enterprise IT infrastructure management
  • Build a career in cybersecurity, cloud engineering, or systems administration

Technology professionals who begin in IT support roles often progress into specialised careers such as Cloud Engineer, Systems Administrator, DevOps Engineer, or Cybersecurity Analyst.

POPIA Compliance

By submitting your application, you consent to the processing of your personal information in accordance with the Protection of Personal Information Act (POPIA).

Your information will only be used for recruitment and job placement purposes.

How to Apply

Interested candidates should submit the following documents:

  • Updated Curriculum Vitae (CV)
  • Qualifications
  • Certified ID copy
  • Valid driver’s license

Applications should be submitted through the recruitment process managed by Human Accent.

APPLY HERE

If you do not receive feedback within the recruitment timeframe, please consider your application unsuccessful.

Explore More Opportunities

Looking for more high-paying career opportunities in South Africa? Explore the latest vacancies below:

Connect With Us

Stay updated with the latest jobs, internships, and career opportunities in South Africa:

 

Be the first to comment

Leave a Reply

Your email address will not be published.


*