System Support Agent – EasyPay | Lesaka Technologies Careers South Africa

March 13, 2026 admin LESEKA 0

Location: Cape Town, Western Cape, South Africa
Job Type: Permanent
Company: Lesaka Technologies
Business Unit: Enterprise – EasyPay
Posted: 11 March 2026

About Lesaka Technologies

Lesaka Technologies is a leading South African financial technology (fintech) company providing advanced banking and payment solutions to both consumers and businesses across Southern Africa.

Through its proprietary banking and digital payment platforms, the company offers a wide range of services including:

  • Consumer banking and lending products
  • Insurance services
  • Cash management solutions for merchants
  • Bill payment technologies
  • Card acquiring and payment processing solutions
  • Business funding and value-added services

Within the Enterprise division, EasyPay delivers secure and reliable payment technologies that help businesses manage transactions efficiently and support financial inclusion across the region.

Position Overview

The System Support Agent will act as the first point of contact for customers requiring technical assistance. This role is responsible for providing first-line IT support through phone, email, or chat while ensuring incidents are logged, tracked, and resolved within service-level agreements (SLAs).

The successful candidate will diagnose system issues, escalate complex problems to technical teams, and help maintain reliable IT operations for customers using Lesaka’s payment and enterprise systems.

This role is ideal for candidates with IT support, help desk, or service desk experience who enjoy troubleshooting and delivering excellent customer service.

Key Responsibilities

Technical Support & Customer Assistance

  • Provide first-level technical support via phone, email, and chat
  • Assist customers experiencing issues with hardware, software, or network systems
  • Diagnose technical problems and provide effective troubleshooting solutions

Incident Management

  • Log and track incidents using ticketing systems
  • Maintain accurate records of support requests and resolutions
  • Escalate unresolved issues to the appropriate technical teams or management

Monitoring & Follow-Up

  • Monitor open support tickets and follow up to ensure timely resolution
  • Ensure all support requests are handled within agreed service level agreements (SLAs)
  • Assist with monitoring systems to detect and diagnose technical issues

Documentation & Knowledge Management

  • Maintain documentation of common issues and solutions
  • Update internal knowledge bases for future reference
  • Assist in developing or improving monitoring tools and processes

Minimum Requirements

Candidates applying for this role should meet the following criteria:

  • High school diploma or equivalent
  • Associate’s or Bachelor’s degree in a technical or IT-related field (preferred)
  • Experience working in an IT help desk or service desk environment
  • Strong knowledge of computer systems, networking, and software applications
  • Experience with ticketing systems such as Jira, ServiceNow, or Remedy
  • Excellent communication and interpersonal skills
  • Strong analytical and problem-solving ability
  • Ability to work both independently and in a team environment

Preferred Qualifications

The following certifications or experience will be advantageous:

  • CompTIA A+ certification
  • Microsoft Certified Professional (MCP) or similar IT certification
  • Experience using remote support tools
  • Familiarity with monitoring tools such as Datadog

Core Competencies

Successful candidates typically demonstrate:

  • Strong troubleshooting and diagnostic ability
  • Attention to detail and strong documentation skills
  • Customer-focused service delivery
  • Effective communication with both technical and non-technical users
  • Ability to manage multiple incidents and priorities simultaneously

Working Conditions

  • Full-time position operating within a shift-based schedule
  • Office-based role in Cape Town
  • Collaborative team environment
  • Opportunities for professional development and technical growth

Why Join Lesaka Technologies?

Working at Lesaka Technologies provides the opportunity to grow your career within the fast-growing fintech and financial technology sector.

Benefits include:

  • Exposure to modern banking and payment technology systems
  • Opportunities to develop IT support and technical troubleshooting skills
  • A collaborative work environment with strong career development potential

POPIA Compliance

By applying for this position, you consent to the processing of your personal information in accordance with the Protection of Personal Information Act (POPIA). Your information will only be used for recruitment purposes.

How to Apply

Interested candidates should apply through the official Lesaka Technologies careers portal with an updated CV highlighting their IT support experience, troubleshooting skills, and technical certifications.

APPLY HERE

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