Location: Dolphin Coast/Ballito, KwaZulu-Natal, South Africa
Job Type: Permanent
Closing Date: 03 April 2026
Reference Number: Not Specified
About Pedros
Pedros is South Africa’s fastest-growing chicken franchise, recognized for flame-grilled products, operational excellence, and customer satisfaction. The brand is known for career growth opportunities, strong operational standards, and a culture that rewards performance and teamwork.
Position Overview
The Senior Store Manager will oversee the daily operations of the Dolphin Coast/Ballito Pedros store, ensuring efficient operations, high-quality standards, and profitability. This role involves leading the team, managing stock and sales performance, and delivering excellent customer service, while ensuring compliance with Pedros SOPs, health, and safety standards.
The ideal candidate is a seasoned manager with fast-food experience, strong organizational and problem-solving skills, and the ability to motivate and develop a high-performing team.
Key Responsibilities
Operational Leadership
- Oversee overall restaurant/take-away operations
- Ensure adherence to Pedros Standard Operating Procedures (SOPs) and quality standards
- Manage stock control, purchasing, and inventory management
- Handle customer complaints and maintain high service levels
- Conduct daily opening and closing procedures
Financial & Sales Management
- Maximise profitability and achieve sales & GP% targets
- Implement strategies to increase revenue and customer satisfaction
- Monitor operational costs and recommend improvements
Team Leadership & Development
- Manage staff recruitment, training, and performance evaluation
- Create and maintain work rosters and structured staff meetings
- Motivate staff to drive productivity, efficiency, and morale
- Support a culture of accountability, collaboration, and professional growth
Marketing & Customer Relations
- Coordinate marketing activities, promotions, and incentive programmes
- Ensure effective customer service management, including timely complaint resolution
- Support brand-building initiatives at the store level
Compliance & Safety
- Ensure compliance with health, safety, and hygiene regulations
- Maintain operational standards in line with company policy and regulatory requirements
Minimum Requirements
- Minimum 3 years managerial experience in restaurant or fast-food service
- Knowledge of GAAP – Advantageous
- Strong management, organizational, and problem-solving skills
- Excellent customer service and verbal communication skills
- Ability to work effectively under pressure and in a fast-paced environment
Core Competencies
- Leadership and team development
- Operational and financial management
- Stock and inventory oversight
- Customer service excellence
- Compliance with SOPs, health, and safety standards
- Problem-solving and decision-making
Why Join Pedros?
- Build your career in South Africa’s fastest-growing chicken franchise
- Lead and develop a high-performing store team
- Gain exposure to profit management, operational leadership, and brand marketing
- Work in a dynamic, fast-paced environment with growth potential
- Be part of a collaborative and supportive workplace culture
POPIA Compliance
By applying, you consent to the processing of your personal information in line with the Protection of Personal Information Act (POPIA). Your details will be used solely for recruitment purposes.
How to Apply
Submit your application before the closing date via the official Pedros careers portal:
👉 Apply Here for Senior Store Manager – Dolphin Coast/Ballito
Explore More Opportunities
- IT & Cybersecurity Jobs South Africa
- Technology Careers Johannesburg
- High-Salary Security Roles Hiring Now
Connect With Us
- Follow us on X (Twitter)
- Connect on LinkedIn
- Join our Facebook community
- WhatsApp Career Channel
- WhatsApp Job Group
Leave a Reply