Location: Johannesburg, Gauteng, South Africa
Job Type: Permanent
Closing Date: 06 April 2026
Company: CBRE Excellerate
Industry: Real Estate & Facilities Management
Experience Level: Entry Level (with experience required)
About CBRE Excellerate
CBRE Excellerate is a leading provider of commercial real estate services and integrated facilities management solutions across Africa and the Middle East. As part of the globally recognized CBRE Group, the company delivers innovative, client-focused solutions across:
- Facilities Management
- Property Management
- Advisory & Transaction Services
- Project Management
CBRE Excellerate works with corporate clients to ensure efficient, compliant, and cost-effective property operations across diverse portfolios.
Position Overview: Council Liaison Officer
CBRE Excellerate is seeking a Council Liaison Officer in Johannesburg to provide efficient utility account management and municipal liaison services.
This opportunity is ideal for candidates searching for:
- Administrative jobs in Johannesburg
- Facilities management support roles
- Utilities and municipal liaison careers
The role focuses on managing and resolving utility-related queries, coordinating with municipalities, and ensuring uninterrupted services at optimized costs for clients.
Key Responsibilities
- Receive and manage utility-related queries and investigations from clients and internal teams
- Conduct field audits and investigations on utility accounts and discrepancies
- Analyse data and develop action plans to resolve issues effectively
- Liaise with municipalities, landlords, and service providers to resolve billing and service issues
- Maintain and update query tracking systems with accurate progress reports
- Monitor meter readings, tariffs, and utility consumption for cost accuracy
- Prepare financial reconciliations and reports
- Ensure all issues are resolved within Service Level Agreement (SLA) timelines
- Compile monthly reports and status updates
- Identify and report cost abnormalities and recovery issues
- Attend client meetings when required to resolve outstanding queries
Minimum Requirements
- Senior Certificate (Matric) with Mathematics
- Minimum 5 years’ experience in a utilities or municipal services environment
Essential Skills & Knowledge
- Strong numerical and financial analysis skills
- Understanding of:
- Electrical networks
- Utility tariff structures
- Municipal regulations and legislation
- Industry-specific knowledge related to utilities and facilities
- Computer literacy (MS Office and tracking systems)
- Strong negotiation and communication skills
- Excellent organisational and time management abilities
Core Competencies
Attention to Detail & Accuracy
- Ability to manage complex utility data and financial reconciliations
- Maintain accurate records and reporting
Communication & Negotiation
- Strong engagement with municipalities, clients, and stakeholders
- Ability to resolve disputes and negotiate solutions effectively
Problem Solving & Analytical Thinking
- Identify billing discrepancies and propose corrective measures
- Conduct research and investigations to resolve issues
Time Management & Independence
- Meet strict deadlines and SLA requirements
- Work independently in a fast-paced environment
Integrity & Professionalism
- Maintain high ethical standards and confidentiality
- Deliver reliable and customer-focused service
Why Join CBRE Excellerate?
- Work for a global leader in real estate and facilities management
- Gain exposure to large-scale property and utility operations
- Be part of a high-performance and client-focused environment
- Access career growth opportunities across Africa and the Middle East
- Develop expertise in utilities management and municipal coordination
Employment Equity
CBRE Excellerate is committed to diversity and equitable representation in the workplace. Preference may be given to candidates in line with the company’s employment equity plan. Persons with disabilities are encouraged to apply.
POPIA Compliance
By applying for this role, you consent to the processing of your personal information in accordance with applicable data protection laws. Your data will be used solely for recruitment purposes.
How to Apply
Submit your application via the official CBRE Excellerate careers portal before the 06 April 2026 closing date.
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